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Shape better services as an Operational Assurance Administrator here at Capita.

We are looking for a team-player to provide support to our Pensions Solutions business to ensure the operational model is compliant by providing oversight and monitoring of operational metrics and controls, identify operational risk and supporting the implementation of corrective/preventative action.

Job title:

Operational Assurance Administrator

Job Description:

Key Responsibilities

• Act as operational support to external business audits (AAF, ISO).
• Support a governance model which provides ongoing assessment for the Operations business to comply with the Operational Control Frameworks.
• Support and assist in governance forums / meetings and /or aspects of service delivery and business support through change projects, auditing, process mapping, where required.

Key Tasks

• Review management information to identify areas of operational risk and initiate assessment.
• Undertake Root Cause Analysis to identify trends and work with internal stakeholders to ensure required changes/improvements are implemented to minimise future operational risk.
• Support resolution to business risk issues which are identified in line with the Capita Incidents Escalation policy.
• Assist in the ongoing assessment of ‘process risk’ that supports operational control activity by providing appropriate monitoring.
• Identify improvement opportunities and work with Operations/Change Teams to support implementation.
• Work in partnership with the Operations team to deliver successful outcomes to outstanding internal/external audit findings prior to the agreed closure dates.
• Support the Operation in conducting internal audit activity e.g., Compliance Monitoring and GIA audits.

Skills, Knowledge and Experience

Essential

• Intermediate administration platform knowledge.
• Control frameworks and process flows knowledge.
• Ability to drive improvements in team performance using KPI’s
• Accuracy, attention to detail and quality management
• Communication skills
• Change management

Desirable

• PMI Qualifications

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2023 and beyond and in support of that we are seeking applications for two very important roles.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] . For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent