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Manchester (Salford Quays) M50 3SP

Salary is £22k plus excellent benefits

Full Time (37.5 hours)

We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home and maintain a great work life balance

About the job area:

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.

Role overview:

The Purpose of this role is to support the department in multiple administration functions and processes throughout the Customer Relations Team under FCA regulated timeframes. The post holder will be responsible for completing various tasks which support Customer Relations activity and drive improved efficiencies.

What you’ll do:

You will be required to work within the Customer Relations Team and be required to hold good relationships with all key stakeholders internally and externally.

Key accountabilities will include completion and management of the Customer Relations Dept, administrative tasks, such as logging and raising complaints/dissatisfactions raised by our members, responding to customer complaint enquires. Completing Subject Access Requests and compiling bespoke correspondence letters to be sent to our members.

What you’ll bring:

Excellent communication skills – both verbal and written – are a must.

You’ll also need good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively.

You’ll manage your own workload, so you’ll need to be organised and able to prioritise your daily tasks.

You’ll be working in an FCA-regulated environment so will need the ability to work under pressure

You’ll also need to be able use initiative and the ability to work with a minimal level of supervision.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan, life insurance and income protection

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various family friendly benefits

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.