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Job description

Job purpose: To be responsible for the smooth-running o the administration of the Care Centre.

Skills, Knowledge & Qualifications

Required:

• Good numerical and word processing skills
• Knowledge/experience of MS Word and MS Excel
• Friendly, confident, well presented and customer focused
• Professional telephone manner
• Genuine interest in working within a caring environment
• An appreciation of need for confidentiality
• Good communication and organisational skills
• Confident team player
• Satisfactory Policy Check and check against the PoVA list
• Ability to work on own initiative

Desired:

• Knowledge/experience of MS Outlook
• Previous experience of accounting computer packages
• Previous experience of book keeping/administration

Main responsibilities

Administration

• Maintain accurate and complete financial records of the Care Centre in line with Company policies and procedures, using computer and manual systems
• Prepare and issue regular Management Reports within prescribed timescales
• Process receipts of monies against Service Users accounts. Maintain records
• Prepare and submit relevant Service User financial information to Head Office to ensure invoices to Local Authorities are produced accurately and promptly.
• Ensure invoices to Service Users are produced accurately and promptly.
• Follow up settlement of same using manual records.
• Ensure continuity of the Payroll
• Arrange accurate calculation of gross wages on a weekly basis using computer and manual systems.
• Maintain Staff attendance records
• Maintain complete files for Service Users and Staff Members in line with the Company’s policies and procedures
• Provide administrative/secretarial support to the Home Manager e.g. typing, filing, dealing with correspondence etc within give timescales
• Operate office equipment such as fax, photocopier and computer as required
• Answer the telephone, respond to enquiries from Service Users and Visitors and direct enquiries in a friendly and efficient manner
• Maintain stationery supplies
• Order and maintain records of Staff Members uniforms

Communication

• Participate in Staff and Service User meetings as required
• Take notes of meetings as required by Home Manager

Marketing

• Actively market the Care Centre and promote a positive personal and professional profile within the local community, ensuring the good reputation of the Care Centre at all times
• Show Visitors round the Care Centre in the absence of the Home Manager
• Prepare and display information leaflets and posters, send out brochures etc as and when required

General

• Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties
• Notify the Home Manager or Person in Charge as soon as possible of your inability to report for duty and also on your return to work from all periods of absence
• Promote and ensure the good reputation of the Care Centre and Bondcare
• Ensure the security of the Care Centre is maintained at all times
• Adhere to all Company policies and procedures within the defined timescales
• Ensure all equipment is clean and well maintained
• Carry out any other tasks that may be reasonably assigned to you

Job Type: Full-time

Salary: £10.70 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Shildon, DL4 1HQ: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative experience: 2 years (required)

Work Location: In person

Job Type: Full-time

Salary: £10.70 per hour

Benefits:

• Company pension
• Employee discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Crook: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person