administrative assistant London, England
Birkbeck College
Full Time
London, England
32096 - 28728 GBP ANNUAL Today
Job description
- Providing advice and guidance to students and prospective students regarding a range of issues (including entrance requirements, option choices and combinations, examination entry and personal tutors) by various means (telephone, in person, via email, on-line etc), including at recruitment and induction events.
- Operating the College systems and processes (mainly online) for allocating students to their module choices, examinations and other assessments, dealing with mitigating circumstances cases, supporting the marking and recording of all assessed work via the student records system, in collaboration with teaching staff and Registry Services.
- Contributing to the production, updating, maintenance and distribution of publicity materials (mainly online, such as Prospectus, website) and standard documentation for students and staff (mainly online, such as handbooks, Moodle or other VLE, forms, publicity material, newsletters) in the relevant format.
- Ensuring that logistical arrangements for teaching and related events (e.g. induction, dissertation, study skills etc.) are in place as required for the particular programme or other Faculty activity (e.g. accommodation, catering, technical support, access etc.).
- Processing and maintaining financial records (of purchase orders, invoices, claim forms etc) as directed by line manager and in accordance with College procedures.
- Maintaining and reporting accurately on records (student, staff, financial etc.) in various forms as directed by line manager and in accordance with College policies.
- Servicing exam and award boards, staff; student exchange meetings etc. as required.
- Maintaining supplies of routine office materials (e.g. stationery and consumables) and working with Estates & Facilities staff and engineers to maintain standard office equipment in good working order.
- Responding to enquiries from academic and administrative colleagues and external organisations, in a professional and customer-focussed manner
- Training and supervising new or temporary members of staff in the use of relevant procedures, processes and systems, including acting as mentor to such staff, as required.
- Attending and participating in relevant training and meetings as required.
- Supporting business process improvement, ongoing review and service enhancement, as agreed with your manager, in your area of work, wider Faculty and work with others across the College, as required.
- Undertake any other duties as may reasonably be expected, commensurate with the level of the post.
