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• Generate daily exception reports, analyse cash to meter data to the standard required and where possible ensure any corrupt data is amended.
• Identify cash discrepancies and exhaust all avenues of investigation before requesting site visits by the service/collections departments to resolve.
• Pass unresolved cash discrepancies to the relevant Revenue Protection Manager by way of the electronic logs or via verbal/email communication.
• Identify and refer meter/machine stock code errors to the relevant department and report machine faults to the Service Department by means of in-house applications.
• Input comments during data analysis and update databases detailing findings and action taken by Revenue Protection Department.
• Input, update and report on breaches of procedures and errors made by field staff to the relevant departments and/or Revenue Protection Managers, by way of in-house databases.
• To accurately maintain the company crime database by inputting reported incidents such as break-ins, fraud & counterfeit coins etc. then subsequently reporting as required.
• To project a high security profile, particularly in relation to quality and accuracy of documentation.
• Where allocated Revenue Protection Assistants will be responsible for the collation of security responses generated as a result of security & account manager meetings.
• Revenue Protection Assistants will respond to any security issues raised in conjunction with the Revenue Protection Manager.
• Where applicable Revenue Protection Assistants will work to deadlines and collate relevant information to build specific/various customer reports working to deadlines.
• Provide information to assist the Revenue Protection Manager (Office) as and when required.
• To maintain a good line of communication and report all security matters to revue protection Manager (office) and Revenue Protection Managers (Field)
• Ensure all instructions from the Revenue Protection Manager (Office) or Head of Security & Compliance are carried out fully.
• Proactively assist in maintaining high standard and effective lines of communication to both internal and external customers.
• Complete all office administration daily, i.e., post and filing etc.
• Conduct yourself in such a way as will reflect favourably on the Company, whilst maintaining a clean and presentable appearance.
• Ensure that your work area is kept in a clean and tidy condition.

Comply with all Health and Safety, fire drill and accident instructions whilst on the company premises

Specification

Ability to check computer generated data and carry out follow up action

Ability to maintain reportage and files

Experience of working in a customer focused environment

Experienced in communicating with all levels of employee

Computer literate

Able to use email

Ability to use common sense

Honesty

Reliability

Ability to maintain confidentiality

Confident communicator

Approachable, friendly disposition

Proactive

Flexible approach to the working day

Self motivated

Effective team player

Willing to learn