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Job description

To provide clerical support to Health Visiting Teams within ABHUB. This will include administrative support to the wider service as and when required. To contribute to delivering a preventative service for children and their families, by assisting the Health Visiting teams with clerical duties. Ensuring efficient processes are maintained and adhered to, allows the teams to achieve equity of health outcomes, following the Healthy Child Wales Programme (HCWP).

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

• To act as main point of contact for the team, including reception cover. To use judgement to deal with enquiries and escalate as appropriate · To process incoming mail, ensuring that all urgent correspondence is dealt with promptly. · To carry out clerical and administrative support to Health Visiting teams, ensuring the smooth running of the Health Visiting office’s and clinics. · - Receive telephone calls and deal with telephone enquiries, communicating and liaising with patients, relatives, and members of the public, as well as other departments and services in a sensitive and tactful manner.

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

• To act as main point of contact for the team, including reception cover. To use judgement to deal with enquiries and escalate as appropriate · To process incoming mail, ensuring that all urgent correspondence is dealt with promptly. · To carry out clerical and administrative support to Health Visiting teams, ensuring the smooth running of the Health Visiting office’s and clinics. · Receive telephone calls and deal with telephone enquiries, communicating and liaising with patients, relatives, and members of the public, as well as other departments and services in a sensitive and tactful manner.

To organise clinics and make appointments for clients as requested, over the telephone and by letter. ·

To access Health Board computer systems such as, CYPRIS and WDS, to obtain patient information and ensure that patient records are accurate and up to date. Any discrepancies identified should be reported to the relevant person to action immediately.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.