administrative assistant Bridport, England
Job description
Ammonite Health Partnership
Job Title
Data Administrator (Fixed Term-12 Months)
Line Manager
Data Quality & IT Manager
Hours per week
30
Monday to Friday
Job Summary
To support the IT & Data Quality Manager in creating, maintaining and improving relevant, high quality and cost effective services using appropriate IT systems. Demonstrate their skills in computer technology and software systems and work within their professional boundaries. To be responsible for administrative support to the IT & Data Quality Manager.
Primary Responsibilities
Data Analysis
To assist with co-ordinating the delivery of the Quality and Outcomes Framework and Enhanced Services.
Contribute to the delivery of any Enhanced Services that the Practice has undertaken to deliver.
To help and support with collation of data in relation to QOF and enhanced services and present current achievement at routine QOF meetings.
Assist in the preparation and action plans for delivery of Enhanced Services, in order to achieve maximum outcomes against target.
To help with keeping Research Projects up to date.
Administrative Duties
Ensure correct clinical coding of QOF and ES data.
To help ensure wider clinical MDT are briefed to use those Read codes which satisfy current QOF business rules.
Using our mail merge system, Docmail and text messaging system to ensure efficient patient recall systems.
To administer the recall system; book and manage appointments for Enhanced Services reviews and manage defaulters.
To help assist with campaigns uising Mjog and ensuring that this is reflected across all communication sites within the Practice
Contribute to the updating and development of Practice procedures for internal communication.
Respond to IT problems and escalate to IT support when appropriate
Patient Communication
Contribute to the updating and development of Practice procedures.
Help maintain social media such as Facebook and Twitter.
Help maintain the Practice website.
Take minutes of routine meetings and disseminate these to the wider practice team to ensure improvements are made if required.
General Duties
Any other reasonable duties as necessary.
Generic Responsibilities
All staff at Ammonite Health Partnership have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Ammonite Health Partnership, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Person Specification
Academic/ vocational Qualifications
Essential
Good standard of general education
GCSE mathematics
GCSE English
RSA III word processing/information technology or equivalent
Desirable
European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
Practical experience working with others
Experience of using own initiative
Practical experience of computerised recording systems
Desirable
Work in a General Practice office environment
Knowledge/Skills
Essential
Excellent communication skills (written and oral)
IT Advanced skills – (Excel, Word and Powerpoint etc)
Time management and the ability to work to deadlines
Problem solving skills
Interpersonal skills
Understanding of Primary Care
Desirable
A detailed understanding of a General Practice office environment
Knowledge of SystmOne
Knowledge and Understanding of Informatics (Datasets, coding, data quality, control mechanisms for data management, definitional guidance & data)
Qualities/Attributes
Essential
Planning and organising
Performing under pressure
Adaptability
Self-motivated
Flexible
Understanding of confidentiality
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 30 per week
Salary: £10.42-£10.73 per hour
Benefits:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Bridport, DT6 5BN: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 09/08/2023
