administrative assistant Remote
Job description
We are looking for an experienced ServiceNow Administrator who has solid experience managing the day to day incidents, service requests and continuous improvement initiatives within ServiceNow platform. You will work within a highly motivated team of ServiceNow specialists who possess a strong customer focus, striving to mature the platform through automation and innovation to deliver exceptional business value.
You will be responsible for ensuring we maintain the ServiceNow platform to an exemplary standard, adhering to best practices and ensuring the platform retains strong maintainability, manageability and upgradability qualities. You will proactively seek out opportunities to improve and simplify the management of the platform. You will strive to enable and encourage the adoption of new platform capabilities working with multiple stakeholders to enrich our business processes.
Main Duties & Accountabilities:
- Day to day operational support (Incident Resolution/Request Fulfilment/Platform Enhancements)
- You will be responsible for carrying out regular operational checks, patching and implementing monitors to ensure the platform runs optimally
- Lead the technical delivery of platform upgrades including testing and defect support management
- Implement and maintain a cloneback policy in line with release management
- Maintain up to date patching levels and overall system security health
- Contribute to the knowledgebase to ensure good documentation exists around the platform
- Collaborate and educate our end users on the platform identifying improvement opportunities that you will feed into future sprints
- Maintain and configure Service Catalog Request items
- Troubleshoot, maintain and optimise Server and Client side scripts, business rules, UI Actions and other scripts within the solution.
Role Requirements:
- ServiceNow Certified Administrator with minimum 2 year’s experience supporting ITSM and ITOM as the lead administrator
- Solid knowledge of ITIL v3 or v4 core processes
- Extensive experience configuring and supporting the Service Request Catalog using Flow Designer
- Demonstratable experience managing platform upgrades and security patching including strong testing capability and defect management
- Ability to understand and modify Javascripts
- Experience enabling/configuring Service Portal and Integration Hub would be highly desirable
- Experience analysing and troubleshooting ITOM Discovery related issues would be highly advantageous
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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