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Single Point of Access Administrator

Are you looking for a role where you can really make a difference?

Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire?

If your answers are yes, then keep reading.

Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients in the Herts Valleys area.

Electronic and telephone referrals from a wide variety of professionals, are channelled through the SPA on a daily basis. SPA is also responsible for managing patient enquiries for several different services. Our high performing team uses an advanced electronic patient record system.

The Single Point of Access is located on the edge of Hemel Hempstead in the recently refurbished Hemel One building which has excellent road links, plenty of free parking and on-site restaurant/kitchen facilities.

The team has a highly supportive culture and is comprised of a mixture of experienced and developing administrators working across this 7-day service. We are looking for full time and part time staff to help us grow our team. The service opening hours are 8am to 8pm and shifts are worked to cover these hours.

Just as we care about our patients’ wellbeing, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Single occupancy accommodation in Central London – (we can help you find accommodation in London, support you with your deposit
• Car lease scheme *T&C’s apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

As an NHS trust,we are committed to equal opportunities and ensuring equality and diversity in the workplace.

We have a number of staff networks: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.

• Process new referrals in accordance with local Standard Operating Protocols (SOPs)
• Book clinics and appointments and manage cancellations or amendments in a timely manner
• Maintain health records as required and according to local SOPs
• Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
• Provide accurate confirmation of appointments to patients
• Maintain the integrity of patient data on electronic patient records, including the creation and update of records

Please refer to the attached job description for full list of responsibilities.