Administration Coordinator Remote
Job description
JOB DESCRIPTION
Job title
Admin Coordinator
Reporting to
Digital Marketing Manager
Salary range
£23,000 - £26,000 per annum depending on experience
Location
Home-based with occasional travel required
Contract
Fulltime, 37 hours per week (excl. lunch breaks)
Probation period
3 months
Disclosure check required?
(The post involves frequent contact with children and/or access to confidential information about children and families)
No
Interviews - We will be interviewing on a rolling basis. If you are interested in the vacancy, apply today and make sure you don't miss the opportunity to be invited for an interview if your skills, expertise, and knowledge match our needs.
Message from our Founder
The Care Leaders is an exciting start-up organisation that is on a mission to do good things, with good people for good causes – that enhance the lives of children with a social worker, children in care and care leavers.
Our vision is for young people to leave services in a better place than when they entered. This is the same opportunity we want for our staff, although we don’t want you to leave us, we certainly want to provide you with opportunities to grow and develop through your role.
The role of administration coordinator will be to help with the organisation with the day-to-day running of the company, this will focus in two areas; digital marketing and customer experience. You will be involved in a wide range of activity from, scheduling social media posts, curating content, arranging meetings, managing travel arrangement and taking minutes.
As this role requires you to work in two areas, we are looking for someone who is interested in perusing a career in either digital marketing or customer experience.
If you are interested in digital marketing you will be provided training to develop you skills so that you become a confident digital marketer. Overtime, you will have the opportunity take a more active role with more complex tasks such as video editing, asset creation and podcast development.
If digital marketing is not your thing, then this role could also provide you with the opportunity to work in a growing customer experience team, opening up management opportunities as we hire more people.
We are a fast-growing social enterprise and are looking for an ambitious, committed and driven individual who had a good heart and an open mind. We are human-first, we care about who work for us, and the young people we serve - we need you to have the same ethos. You will be meticulous with your work, paying attention to detail and be passionate about your craft. We have a saying: ‘if you are going to raise a problem, then raise a solution with it’. That’s because we don’t want to hear problems, we work with people who create solutions. Adaptability it the key to working here, as we are a start-up things change quick, this role requires you to find change exciting and move with it and not against it. Be bold in your role and speak up, this is not an organisation dictated by hierarchy, or somewhere that people are valued position alone. This is an organisation that knows every idea is valuable and we want to offer you a platform for you to share yours.
I look forward to meeting you at The Care Leaders.
Luke Rodgers BEM
Main purpose:
As an Administrative Coordinator, you will be responsible for providing administrative support to the Director of Strategy and Digital Marketing Manager. This is general administrative support that reaches all corners of the organisation. In this role, you will be contributing to the smooth running of The Care Leaders. You will be responsible for a wide range of clerical tasks that support the day-to-day running of the business.
Main responsibilities
· Front of House: Lead on customer care, always keeping the customer at the forefront of their efforts, advocating for them, and ensuring the team keeps their needs in mind while delivering products and services.
· Customer Account Management: Manage customer accounts and provide regular updates to ensure customer satisfaction.
· Analytical Reports: Provide analytical reports for clients and stakeholders, i.e. attendance reports, feedback etc.
· Project Administration: Ensure that all projects are running smoothly and on schedule, follow-up on assigned tasks, and coordinate with external vendors and suppliers as needed.
· Event Coordination: Coordinate external speaker events for TCL employees and associates, set up Eventbrite events, and provide support during events.
· Tech Support: Provide support with Zoom and other technical issues that may arise during events or day-to-day operations.
· Diary Management: Support the Director of Strategy with diary management, including scheduling meetings, responding to emails, and maintaining an organised calendar.
· Meeting Support: Take meeting minutes, prepare meeting agendas, and ensure follow-up tasks are assigned and completed.
· General Office Support: Provide general office support, including managing the company email inbox, answering enquiries, and maintaining accurate customer records.
· Marketing Campaign Support: Support the Digital Marketing Manager with implementing marketing campaigns by ensuring tasks are assigned, tracked, and completed on time, while maintaining alignment with overall marketing goals.
· Vendor and Supplier Coordination: Coordinate with external vendors and suppliers, as necessary.
· Invoicing: Manage invoicing, including raising and chasing invoices, tracking expenses, and managing project budgets.
· Ad-hoc Support: Provide ad-hoc support to other members of the team, as required.
PERSON SPECIFICATION
Essential (Experience/Knowledge/Skills)
· Experience in administrative, project coordination, or customer service roles, preferably in a fast-paced and dynamic environment.
· Excellent organisation skills and the ability to multitask
· Excellent communication skills (verbal and written)
· Excellent administrative skills
· Excellent problem-solving skills
· Excellent attention to detail
· Business acumen
· Ability to work independently and as part of a team
· The ability to be proactive and take the initiative
· A flexible, proactive approach to work including the ability to prioritise and re-prioritise
· Ability to deal with sensitive information with discretion and to maintain confidentiality
· Ability to organise and plan own work
· Excellent time management
· Appropriate level of data protection awareness or willingness to learn
· Proficient in Microsoft Office, Zoom and Google Suite
The Care Leaders is committed to equal opportunities and welcomes applications from all sections of the community and all backgrounds. The Care Leaders encourages applications from candidates with care experience.
All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.
Job Type: Full-time
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
Application deadline: 01/07/2023
