Administration - Business Support Expert Remote
Job description
JOB DESCRIPTION
Job Title:
Business Support Expert
Department/Location:
Home based
Job Type:
Full Time
Reports to:
Line Manager
Staff Responsibilities:
N/A
Summary of Position:
The Engineering Support Administrator will be responsible for the day-to- day management ofengineering cases for Control€xpert UK Ltd. Theindividual
will work as part of the Business Support team butmust demonstrate ability to work under their owninitiative.
Hours of work:
9.00 am to 5.00 pm, Monday to Friday
Main Duties/Responsibilities
- Manage cases on the Controlexpert UK Technology platform, received by automated instruction, email or other medium.
- Liaise with insurance carrier, claims teams to ensure optimal operational performance at all times.
- Engage with bodyshops to secure detailed estimate and image data needed for evaluation.
- Assist customers to secure critical information required to support the engineering team.
- Completing claim authorisation instructions following engineer approval.
- Provide efficient and effective instructions following engineer approval.
- Provide key role involvement in the delivery of ControlExpert UK projects and onboarding of new customers.
- Management of total loss case files including processing payments on the ControlExpert platform.
- Tracking case progress, managing any complaint resolution need and implementing escalation procedures within pre-determined KPI's
- Reporting to claims teams, customers and repairers on job progress and completion.
- Finance invoice creation and reconciliation.
- Maintain and update company systems to comply with internal guidelines.
- Undertake general office administration duties as and when required and contribute to a positive and supportive team culture.
- Perform other duties as required to ensure an effective service is delivered to our customers.
Person Profile
Essential requirements
- Strong IT skills. e.g. Microsoft office (Word, Excel, Powerpoint and Outlook)
- Demonstrate previous experience in similar role or have proven strong administration competencies.
- Previous experience of being successful in a busy environment.
- Excellent telephone manner with strong analytical, communication and interpersonal skills.
- Hands-on approach, with a can-do attitude.
- Ability to prioritise, demonstrating first class organisational and time management skills.
- Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
- Self motivated, with the ability to work proactively using own initiative.
- An innovative and positively inquisitive outlook.
- Committed to learning and development
- Ability to work in accordance with group / company standards and culture.
Highly desirable
- Previous insurance industry experience and knowledge of claim / repair processes and dynamics.
- Experience in working with administration software platforms.
Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes.
Job Type: Full-time
Salary: From £23,625.00 per year
Benefits:
- Casual dress
- Company pension
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: Remote
Reference ID: CEBS13042023
