Administration Assistant & Mental Health Call Responder Remote
Job description
Administration Assistant & Mental Health Call Responder
We are looking for a compassionate and committed individual to support call handling and administration tasks for a wellbeing support service.
We are providing adult residents of a housing association with wellbeing and emotional support over the phone. We work with service users to understand more about their problems, connect them with support services, and offer a safe space for them to be listened to. We have experience launching and managing mental health programmes. We welcome and encourage applications from a diversity of backgrounds.
What will you be doing?
- Provide the highest possible standard of customer care and support at all times whilst always giving priority to the safety and security of service users.
- Process referrals received via telephone and email
- Be customer focused, ensuring all interactions are handled in accordance with specified service standards
- Call service users to gather additional information as required
- Coordinate the calendar by organising appointments for service users
- Support Wellbeing Coordinators and team members with relevant admin tasks
- Update data and organise project documents using our online storage systems
- Ensure all information is accurate and, where inaccurate data is provided, chase up and re-enter.
- Ensure compliance with data protection legislation and information assurance policy and procedures at all times.
- To apply consistently the principles of Equal Opportunities, as embodied in the Company’s policies and procedures.
- Have a can-do, positive attitude, using your initiative to be able to work as part of a team and be able to prioritise your daily duties according to the business needs.
Practical Considerations
Part time: 10-16 hours per work
Salary rate: £10.42 per hour
6 months fixed term contract with the potential to be extended
3 month probationary period
Remote working (Kent or West Midlands based)
What knowledge and experience will I need?
- Good customer service and care skills, with a commitment to continuously improving the service user experience.
- Excellent oral communication and listening skills
- The ability to deal with sensitive matters and an understanding of confidentiality issues including data protection.
- The ability to deal tactfully and sensitively with people experiencing hardship and barriers
- Understanding of mental health issues in the community
- Willingness to learn and develop understanding of mental health and safeguarding
- Experience working in a team
- Experience working or volunteering in community spaces / non-profit environment
- General knowledge of standard administration practices
- Understanding of how local authorities / statutory organisations operate
- Excellent ICT skills, including Google Suite and case management systems
- Highly organised with close attention to detail
- Ability to manage workload and meet deadlines
- Passionate about and tuned into community needs
How do I apply?
To apply for this opportunity, please send your CV and cover letter to [email protected] by
Who do I need to contact if I have a question?
You can reach the Aspire4u team by contacting [email protected]
What is the organisation?
Aspire4u is a Community Interest Company serving communities, young people, and organisations across the West Midlands. Our 3 pillars are mindset development, financial literacy, and employability. We help communities & clients to understand their minds, their money, and gain skills to empower them to move forward and access opportunities. Aspire4u work on a variety of projects, including events, building digital resources, operational projects, creative projects, youth engagement, business development, training, and more.
We’re a great fit for those who like to think and don’t mind being different to others. We are a diverse team with over 10 nationalities and a range of ethnicities. We don’t fear mistakes but we’re obsessed with working hard, fresh thinking and getting positive results for the people that trust us.
What are the benefits of working with us?
By working with us, you will be exposed to a fast-paced not-for-profit working on a variety of impactful projects with a range of communities, organisations, and local authorities. We deliver a range of support services and projects for governmental organisations. We are a Kickstart provider and gateway organisation working closely with DWP to deliver the scheme. Our team members and partners enjoy knowing they are making a difference at the highest level of projects and interventions in our nation and region.
We are a small and passionate team enthusiastic about collaboration and hearing new perspectives. We care about personal development and will encourage you to think differently and expand your skill set.
Job Types: Part-time, Fixed term contract
Contract length: 6 months
Part-time hours: 10-16 per week
Salary: £10.42 per hour
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: Administration Assistant & Mental Health Call Responder
