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Job description

We are looking to appoint a permanent Administration Assistant within the Royal National Throat Nose & Ear and Eastman Dental Hospitals division at UCLH.

The Administration Assistant is a key point of contact for clinicians, admissions and outpatient staff as well as supporting the teams with patient queries.

You must be capable and competent in the use of patient administration systems and be able to work with a range of professionals including consultants, GPs, Senior Managers and administrative colleagues both internal and external.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The Administration Assistant will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service.

• Assisting and supporting (including cross covering) other members of the administrative team

across the department or division, including dealing with telephone calls and resolving simple
enquiries for patients, their carer’s and visitors.

• Carry out designated administrative tasks under direction and with guidance, and following agreed

standard operating procedures.

• Efficient preparation of patient correspondence and other non-clinical documentation.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National Throat, Nose and Ear Hospital
Eastman Dental Hospital
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Trust to work for in the whole of England.

For more information, please access the following link: https://www.uclh.nhs.uk/

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.