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Job description

The Children's Speech and Language Therapy Service provides assessment and intervention for children and their families across Stoke on Trent, Newcastle, Moorlands, Stafford and Siesdon in Health Centres, Children’s Centres and Special schools/settings.

You will provide general clerical and administrative support to the Childrens Speech and Language Therapy Service.

We offer excellent training and development opportunities, a friendly working environment and flexible working arrangements.

• You will provide clerical support, including typing of correspondence, reports etc as required.
• You will input patient information to Service’s database and initiate replies to standard and routine enquiries or as directed.
• Answer the telephone, take and pass on messages and respond to general enquiries, from other agencies such as Social Services and Education Authorities.
• Exchange information with patients and carers regarding appointments.
• Take telephone calls from patients with communication disorders of various types.
• Accept telephone referrals to the Speech/Language Therapy Service using the department’s ‘triage’ protocol.
• You will exercise judgement when dealing with patient and carers enquiries, including complaints, to pass these on to more senior colleagues as needed.
• Carry out photocopying of clinical materials, reports, letters etc.
• Maintain patient filing system.
• Open, date stamp and distribute post and collate post for internal and external mail systems.
• You will maintain appropriate standards of Health and Safety as per Trust Policies and to adhere to other Trust policies and standards.
• You will work as part of the clerical team but also be able to occasionally work on own initiative when colleagues are absent.
• You will be working in a busy office with frequent interruptions from staff or telephone calls.

Working for MPFT

MPFT provides physical and mental health care, learning disability, and adult social care services across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. In addition, we provide services on a wider regional and national basis. We serve a population of 1.5 million and employ around 8,500 members of staff.

By joining MPFT you will become part of a diverse and inclusive team who are empowered and supported to deliver care in a way which is consistent with our values:

• putting people at the heart of what we do
• empowering people to improve care and wellbeing
• delivering better health, better care in partnership

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals. All have an equal chance of success in achieving a role with us.

We will support your career development and progression. Membership of the excellent NHS pension scheme, generous maternity, paternity, adoption leave, pay and the option for flexible working. You will receive up to 27 days annual leave (increasing to 33 days) and the opportunity to purchase additional annual leave.

We are also proud to have a choice of staff networks that help you meet like-minded people.

For further information on the Job Description, main responsibilities and Person Specification to ensure you have the relevant skills for the post, please see the attached documents.