Administration Assistant Norwich, England
Job description
About Careline365
Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.
Despite going through an exciting period of growth, we still have that family company feel, where our employees are more like friends than colleagues. We provide a friendly and relaxing working environment across all departments and the successful candidate for any of our current vacancies will soon feel right at home.
Position:
Our Administration Team plays a pivotal part of the success of the service we provide at Careline365.
We are looking for a hardworking, highly motivated and results-driven Administration Assistant with a keen eye for detail, who can be a part of our exciting new team expansion.
You will be working alongside our Customer Experience Team, Credit Control Team & Sales Team, helping us meet our ambitious targets for quality and efficiency. You will learn how to conduct a variety of Administration tasks and help us to improve our processes to maintain the highest standard of Customer Service.
The main responsibilities for this role include:
- Administration for our Customer Experience, Credit Control Team & Sales Team.
- Talking to new and existing customers via email and web chat enquiries.
- Producing KPIs and completing audits.
- Using Microsoft packages to input data.
- Construct emails, letters and payment requests.
- Taking overflow calls to assist our Customer Experience Team.
- Making recommendations for improving processes across the business.
- Highlight recurring issues and their solutions.
Requirements:
We are looking for a hard-working and proactive Administration Assistant to support our Customer Success, Credit Control and Sales Team.
To be a successful candidate for this role you must be able to demonstrate the following attributes, skills and experience:
- Fantastic written communication skills, with the ability to think on your feet.
- You are a team player who enjoys working in a collaborative, agile environment and has a positive attitude especially when under pressure.
- An individual with relevant software knowledge such as Microsoft Word, Excel and Outlook.
- Good standards of literacy and numeracy.
- You care about data quality and accuracy.
- A high attention to detail.
Other information:
About rewards and benefits:
In return for your hard work in this department you will receive fantastic company benefits which include:
- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the company box at Norwich City Football Club
- Employee referral bonus
- Further education/qualification contributions
- Increasing holiday allowance for length of service
- Duvet Days after a successful probation period
- Company funded Employee Assistance Program through Health Assured for workplace wellbeing
- Generous staff discounts when you buy products from Zatu Limited website and within their shop.
- Free on-site parking
- Monthly and weekly incentives to be won.
This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
Hours: Full time – 37.5 hours per week
Shift pattern: Monday – Sunday
Salary: £10.42 (NMW equivalent)
Location: Bowthorpe, Norwich
General: Full training provided
C365INDH
