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We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Directorate: National Business Centres (NBC)

Job Title: Admin Officer

Grade: AO

About us

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply. HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. National Business Centres (NBC) manage centralising administrative and contact functions in HMCTS. Our roles are critical, supporting our service users and colleagues in HMCTS with great performance and a strong culture. Joining us is a chance to play a pivotal role which give people and businesses access to potentially life-changing justice.

The key purpose of the role

You will be providing administrative support to arrange Mental Health Tribunals for those who are subject to section under the mental health act. The role may include some telephony work and virtual support for tribunals hearings. This will involve liaising with our vulnerable Service Users, Hospital Trusts, Legal Representatives and Judiciary. You will need strong IT skills and be able to adapt your verbal and written communication style to an empathetic and patient manner.

Essential Skills & Criteria:

• Strong customer focus and service skills
• Experience of working in an administrative role in a customer focussed environment
• Strong IT skills with the ability to learn new systems
• Excellent communication and organisational skills
• Customer Service and Administrative skills
• Be patient and able to empathise

Administration, Operations and Processing casework

• Preparing papers and/or digital files for court, tribunals, hearings and meetings.
• Producing tribunal documents including creating and updating records digitally
• Preparing meeting agenda, joining instructions, handouts etc. Using standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
• Clerking tribunals and hearings, ensuring papers and materials are available and up to date.
• Assisting tribunal users, supporting listing and rota management, checking files, contacting relevant parties.
• Recording outcomes of tribunals and hearings accurately, interpreting accurately the information needed on file.
• Working to workload targets in terms of throughput and accuracy.
• Ensuring compliance and administration documentation meet quality standards.
• Work may require interpretation of source materials, preparation of bundles, chasing.
• You may need to modify and adjust information and make decisions to allow work to be completed. Produce basic statistical analysis reports and where needed, process financial information.
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.

Communicating

• Communicate effectively and work with the public, all Tribunal and Hearing staff, Judiciary and internal and external stakeholders, court and tribunal uses and representatives of other agencies and organisations
• Deliver a helpful, prompt, polite and “right first time” service to our internal and external customers

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Application process

To apply for this position please complete the online application form, ensuring you include a 500 word Statement of Suitability providing evidence of your personal skills, experience, strengths and behaviours relevant to the role, as outlined in the Essential Skills, Knowledge and Criteria above and the key responsibilities of the role.

Support when applying

For guidance on how to write your application please follow this link HM Courts & Tribunals Service Star document (hmctsjobs.co.uk)

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Managing a Quality Service

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Job contact :

Name :
SSCL Recruitment Enquiries Team
Email :
[email protected]
Telephone :
0845 241 5359

Recruitment team :

Email :
[email protected]