Admin Officer (Islington) Islington, England
Job description
JOB DESCRIPTION
POST TITLE: Parking Support Officer
DIVISION / UNIT: Environment – Traffic and Parking Services
REPORTS TO: Parking Operations Manager
PRIMARY JOB FUNCTION
To be the first point of contact for all ‘resident visitor’ related RingGo permit enquiries, complaints, technical issues and refund requests. To also provide additional administrative support within the parking service.
DUTIES AND RESPONSIBILITIES
1. To log, and administer RingGo resident visitor related enquiries, complaints, technical issues and refund requests.
2. To be responsible for logging and administering debt assistance for customers within
Government scheme, called Breathing Space.
3. The ability to resolve and respond to complaints, demonstrating patience and understanding with all customers and Council staff.
4. To respond to correspondence, ensuring Council deadlines are met and ensure that the highest standards of accuracy and clarity are achieved.
5. To use information technology systems to carry out duties in the most efficient and effective manner.
6. Ability to communicate and to present information clearly and concisely both verbal and written with good attention to detail.
7. To occasionally respond to telephone enquiries for the service.
8. Ensure that duties are undertaken with due regard and compliance with the Data
Protection Act and other legislations.
9. A Knowledge of basic use of computers, and the ability to learn new tasks.
10. Ability and willingness to follow instruction and learn new tasks.
11. Excellent timekeeping skills and able to attend work at required times.
12. Interest or experience in working within the parking service
13. Ability to use information technology systems to carry out duties in the most efficient and effective manner.
14. Knowledge or the willingness to learn about the service that RingGo Parking Services provide.
15. Experience of using Microsoft Package and various databases and online systems and the ability to learn new ways to manage, monitor and report on day to day work.
16. To undertake other duties commensurate to the grade of the post.
Job Types: Full-time, Temporary contract
Contract length: 6 months
Salary: £16.23 per hour
Schedule:
- Monday to Friday
Work Location: In person
