Admin Clerk - Outpatient Reception Birmingham
Job description
Band 2 Patient Admin Clerk (predominantly in Outpatient Reception ) We have an exciting role within the Outpatient Department at Birmingham Women's Hospital. You will be working within a conscientious, hard working team, who strive to ensure the patients are arrived and departed into clinics and leave their appointment with their next appointment. Please note that unfortunately this role does not qualify for visa sponsorship for overseas candidates. To be able to communicate effectively with patients, parents and all visitors. To welcome, meet and greet in professional, courteous manner. To deal with all enquiries in a helpful and sensitive manner. To advise patients of delays when known. To be able to recognise and help diffuse difficult situations whilst retaining composure and willingness to assist. To communicate with staff at all levels on issues within your area. To implement business Continuity plans when the computerised systems are unavailable and assist in data entry following system outage. Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care. Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old. Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation. Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
