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Job description

We are currently looking for a highly motivated receptionist to provide a first class patient focused service within the Department of Sexual Health.
If you have proven organisational and excellent communication skills, work hard under pressure and as part of a team then we would like to hear from you.

Working Hours:
Monday - Friday. 8:30 am - 4:30pm.

You will be required to cover an evening clinic held in Cardiff Royal Infirmary (Tuesday) and Broad Street Clinic, Barry (Thursday). This will be covered once per month on a rotational basis. This will be worked as a 8:30 am - 5:30 pm shift with the additional hour accrued as time off in lieu (TOIL).

We are looking for an individual who will share the core values of Cardiff and Vale University Health Board:

• We care about the people we serve and the people we work with;
• We trust one another;
• We respect each other;
• We take personal responsibility;
• We treat people with kindness;
• We act with integrity

The main duties consist of being the first point of contact for the service via our reception area. This will include both meeting and greeting people accessing the service for their outpatient appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.

You will be required to manage a busy telephone system. You will also be required to provide admin support to other areas of service and action any administrative tasks that are sent in daily to the DOSH team.
Team work and flexibility to the role is paramount as DOSH is and continues to be an evolving service.

Our values guide the way we work and the way we behave with others. Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.