Job description

1. To deal with the day to day communication responding to telephone, email and written requests for information and services including: Being the first point of contact for clients, Support Workers and other professionals, providing information and resolving any queries. Setting up new client appointments including liaising with the Support Workers and clients. 2. To maintain the database and ensure that records are up to date and accurate including: Adding new clients and maintaining current client and staff records. Managing the scheduling of Support Worker appointments and dealing with any changes. Issuing timesheets, mileage recording sheets and other documents as required. Inputting time sheets on to the data system for payroll and invoicing. 3. To provide general administrative support including: Maintaining efficient records Other general administrative tasks such as photocopying and undertaking mail outs. Provide support to the Finance Officer as required. 4. To provide support to the Coordinator including: Supporting with any complaints in the first instance, referring to the Team Leader when necessary. Covering all essential tasks during other staffs absence. Any other duties as reasonably requested. All staff have an individual responsibility to comply with the organisations policies and practices.