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Job description

Using own initiative on a daily basis and working with minimum supervision, you will be required to attend two busy outpatient reception windows providing a meet and greet reception service for inpatients arriving for diagnostics and outpatients attending diagnostic clinics. You will ensure clinics are fully booked, handling and processing electronic referrals for patients, generating appointments and appointment letters. You will ensure appropriate waiting time standards are met in conjunction with the Cardiac Investigations Manager and Business Manager. You will ensure results from clinic are scanned into portal in a timely manner, collate referrals and patient notes for clinic, process incoming and outgoing mail, update PAS in a timely manner and ensure clinics are cashed up. You will be responsible for the supervision of new starters or staff covering the department. You will also be responsible for the delivery of the reception, appointments, and clinic prep workload in the absence of the Senior Administrative Assistant.

To provide carry out reception tasks and provide to administrative support to the clinical team within our busy Cardiology Department.

To support patients and visitors either face to face or by telephone.

To Liaise with other departments and clinical staff and provide support where possible.

To carry out general administrative tasks.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

• Ensure clinics are cashed up accurately in a timely manner
• Escalate clinically urgent matters to the relevant technician in a timely manner e.g. patient
• Falling unwell in reception (it is not unusual for patient’s pacemakers to spike in clinic, which
• can be alarming to observe
• Print clinic lists for technicians on a daily basis to ensure clinics run timely and effectively
• To sign for an accept deliveries for the building, ensuring parcels are passed on in a timely manner
• To collect and collate activity/statistical information e.g. number of patients attending a specific clinic, as requested by the Cardiac Investigation Manager or Business Manager.

• Business Manager
• Consultants including Visitors
• Clinical Leads
• Administration Staff
• PALS
• Private Patient Co-ordinator
• Ward Nurses/Receptionists
• Technicians
• Patients/Visitors and external company delivery agents