Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce reflects the values of our organisation, to better serve our communities. Our Community hubs offer candidates an exceptional opportunity to join us in one of our thriving teams.

An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Hub / Library Teams across Cardiff.

Our team supports customers who make use of our Hubs & Libraries, aiming to resolve Library based enquiries.

This role requires a professional conduct as you will be first point of contact for general enquiries via phone or email, looking to resolve at first point of communication wherever possible.

The successful candidate will assist in the delivery of a full Library service, along with carrying out general office duties including using digital and Library support systems

To provide a professional, high quality, customer focused Hub / Library admin service.

To resolve enquiries wherever possible at first customer contact. Where this is not possible, refer to other officers, or sections following agreed referral processes. To encourage new Library members and provide an informative customer focused Library service.

To encourage financial and digital inclusion by providing practical assistance and advice.

To arrange appointments for customers as required and to act as a customer advocate, taking ownership of enquiries and ensuring complaints are resolved at the earliest opportunity.

To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.

To provide cover for other Officers, and to change location at short notice, when necessary.

There are 2 posts available: 1x full time and 1x part time

The ability to speak other languages, in particular Welsh would be an advantage.

This post is suitable for job share

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please email Thomas Wong or Fergus Logan [email protected] or [email protected]

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice