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Job description

The Gastroenterology and Hepatology services are offering a great career opportunity for an ambitious Administration and Performance Co-ordinator to join the team at North West Anglia Foundation Trust.

You will be responsible for coordinating the activities, information and work processes within the secretarial and booking teams to ensure the patient pathways within the Gastroenterology and Hepatology services at both Peterborough City Hospital and Hinchingbrooke Hospital are fully supported.

You will be driven and passionate about delivering high performance support to clinical services and help enhancing the patient experiences. With an ability to build relationships and work closely with multidisciplinary teams, you will ensure that projects and outcomes are delivered within the agreed deadlines.

You will have the opportunity to build upon and develop your leadership skills while managing the Gastroenterology and Hepatology Administration & Pathway Coordinator.

You should have a working knowledge of NHS Referral to Treatment (RTT) cancer and diagnostics standards, as well as excellent IT skills in order to facilitate analysis and performance reporting.

If you like to embrace the challenge of innovating and transforming our Gastroenterology and Hepatology services to deliver the best patient experience, then join the team at North West Anglia NHS Trust!

You will support planning and coordinate activities, including ERS pathways and Outpatient activities to ensure that the access, diagnostic performance standards, and Cancer Waiting standards are being met across the specialities on both hospital sites. Where required, you will initiate and implement recovery actions for performance, working closely with the CBU management team and Divisional Business Development Team to support analysis of performance and activity planning.

You will be responsible for the management of information and processes in relation to patient pathways, ensuring access and operational targets are achieved and maintained.

You will work closely with the Endoscopy service leads ensuring that all service activities are facilitated within the whole Gastroenterology and Hepatology MDT to maintain quality performance and National Clinical audit compliance.

You will lead the development and management of working practices within the admin and performance functions to ensure the delivery of an efficient and responsive service, encompassing new initiatives, policies and procedural changes and processes.

Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.

Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:

• Access to the NHS Pension Scheme
• Relocation allowance in line with the Trust policy
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Free staff car parking on all our hospital sites during this financial year
• In-house Physiotherapy Services
• Career development and training opportunities
• Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
• Subsidised meals at our hospital restaurants
• Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.

• Provides first line management support to the Gastroenterology and Hepatology Secretary and administrator team. To be the key internal link between the secretarial and booking staff, clinical teams and operational staff to ensure consistency and standardisation of administration processes.
• Leads, reviews and develops working practices to ensure the delivery of an efficient and responsive administration and booking services which meets the performance requirements of the departments.
• Be an expert resource for the departments for all trust patient administration systems (Medway, ICE, NHS E-referral and E-track)
• Responsible for providing regular activity and information reports as agreed with the Divisional Operations Manager for Gastroenterology and Hepatology, Divisional Performance manager and the whole Business Team.
• Responsible for providing complex reports and information to clinicians, managers and external partners.
• Ensuring appropriate data validation / data quality checks are routinely carried out and that missing or inaccurate data is followed up pro-actively.
• Ensure compliance at all time with the Data Protection Act and with the Trust’s IT security and patient confidentiality policies.
• Ensures the appropriate and proactive management and validation of patient pathways, thereby ensuring the accuracy of waiting lists.
• Takes responsibility for overseeing the Gastroenterology and Hepatology schedules on each site, ensuring that changes are appropriately authorised.
• Encourages the development of team leaders and undertakes annual personal appraisals (MPA). Agrees personal development plans and identify training needs or areas for improvement. Ensures that these are undertaken annually and reported appropriately.
• Maintains oversight of workforce KPI’s for areas of responsibility, taking action to address areas requiring improvements