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Job Summary

Accounts Receivable Specialist I will be responsible for timely collection of branch accounts receivable including analyzing delinquent account balances and determining the appropriate plan of action to successfully resolve customer delinquency. Responsibility also includes the research and analytical support of branch customer statements when needed. Role will require frequent communication with customers and branch personnel including Branch Managers and Sales Representatives. The Accounts Receivable Specialist I will report directly to the Accounts Receivable Supervisor and will also work closely with Branch personnel including Branch Managers, Customer Service Representatives, Sales Representatives and Equipment Coordinators. Success will depend on having a “customer first” attitude and a willingness to learn new functions and positively contribute to team performance.

Essential Functions

• Shift availability from 10am-7pm, Monday through Friday required.

• Daily collection phone calls, written collection communication and maintaining detailed records of all collection activity

• Provide customer and branch analytical support for FSS business partners by researching and reconciling customer requests in a timely and efficient manner.

• Collaborate with OTC Cash Processors to identify and resolve statement discrepancies.

• Effectively manage the collection of delinquent accounts while maintaining a positive customer service culture

• Collaborate with branch personnel including Branch Managers, Sales Representatives, Customer Service Representatives & Equipment Coordinators

• Establish rapport with branches and other Patterson teams, build effective relationships, and share wins and successes

• Engage in and suggest continuous process improvement ideas

• Ensure that all activities are performed in the most efficient and effective manner possible

• Provide customer and branch analytical support for Accounts Receivable Manager and Shared Services Director

• Performs other duties as assigned.

Job Qualifications

Minimum Qualifications:

• High school diploma or equivalent required

• Possesses strong interpersonal and communication skills

• Positively contribute to the Accounts Receivable and Shared Services team environment

• Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail

• Strong customer orientation

• Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times

Preferred Qualifications:

• Strong Microsoft Office skills (Excel, Outlook, Word)

• SAP experience

• Strong phone skills

Working Conditions

• This position requires:

• Light physical activity

Travel and On-Call

• Minimum travel with occasion on call for the team

• This position requires 8 hours/day, Monday through Friday