Job description
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Join our team and earn a $250 sign on bonus!
To assist with reconciling the business of the day and ensure accurate reporting. Also assist with providing the appropriate billings for the Hotel’s functions.
Responsibilities:
Essential Functions:- Daily: Audits banquet checks posted in SMS/Micros compared to Delphi.
- Daily: Reviews outside contractor work to ensure that all Food and Beverage outlet postings, all RTP outlet postings and all SpaSoft postings are reconciled.
- Daily: Balances credit card batches to submissions, researching and resolving any variances.
- Daily: Completes daily tax reconciliation, ensuring all exemptions are properly supported.
- Daily: Distributes analysis of comp checks, allowances, and adjustments to appropriate departments.
- Daily: Organizes and files receipts by method of payment and outlet.
- Daily: Works with other departments to resolve and credit card charge discrepancies and processes refunds or charges accordingly.
- Monthly: Assists with month-end journal entries and balance sheet reconciliations as needed.
- Daily handling and resolution of check out with balance accounts.
- Maintain neat and organized billing files.
- Ensure that all billings go out with supporting backup for all charges.
- Audit all banquet charges as well as miscellaneous charges that are posted to master accounts for accuracy.
- Maintain a billing control log sheet for all billings, indicating the name, account number, and date billed.
- Handle all customer inquiries in a timely, efficient manner.
- Handle correspondence and communication to customers, corporate office, as well as our owners regarding billing matters.
- Ensure that all major accounts have received a follow-up call 10-20 days after the bills have been mailed.
- Maintain files for completed customer service work.
- Maintain open communication with all departments and willing to work with other team members whenever necessary.
- Must have familiarity with SMS, Micros, RTP, and SpaSoft, as well as an aptitude to adjust to other systems that may be used throughout the Resort and Company.
Tools and Equipment:
Computer, phone, photo-copying machine, filing cabinet, facsimile and office supplies as needed
Working Environment:
Interior of hotel, in normal office conditions.
- Accounting office experience preferred but not required
- Associates Degree preferred but not required
- Attention to detail is a must
- Excellent communication skills
- Excellent organizational skills
- Familiar with Microsoft Office including Outlook, Excel, and Word software
- Must be available to work flexible hours to include nights, weekends, and holidays.