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Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over one hundred million passenger journeys each year, we carry people to over 275 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel, giving customers a warm welcome and outstanding service.

About the team?

The Food safety and assurance manager role sits in the catering team, we are responsible for ensuring the right product is delivered to the right train at the right time safely. We oversee all catering products selection and pricing; we manage food and water safety ensuring the customer receives the best possible experience on our trains. We source products and manage all catering contracts; we ensure Epos is set up correctly and fit for use on all trains.

About the job?

The role is flexible in terms of location but must be on or close to the GWR network as this role is mainly auditing across all locations on the route. We have an office base at Paddington station where most of the small team are located. You will manage all food safety for the business and audit compliance across the board and manage all policies and procedures which fall under this.

Your main responsibilities will be:

• Auditing and feeding back in all aspects of food and water safety within the business
• Ensuring GWR is fully compliant with legislation and react to any changes or risks
• Being part of a small team and part of the wider catering decisions and projects
• Auditing and creating good working relations with external stakeholders
• Attending meetings and working groups
• Support in business changes
• Coaching/supporting crews with questions and following process
• Managing food safety training
• Owning and editing the food safety and water safety policies and procedures and ensuring adherence to these
• Creating papers and briefs when needed

You'll need to be:

• A quick thinker and able to work solo and as part of a team
• Able to think customer first when making decisions
• Have a passion for driving improvements
• Flexibility to travel and audit multiple locations on the GWR rail network

As a minimum, you will need to have:

• Level 4 managing food safety certification
• Experience of managing food and water safety in previous roles
• Proven record of auditing
• Previous experience of managing policies and procedures
• Good computer skills

Working Pattern?

Mainly a 5-day working pattern in the week but some overnight stays and early/late and weekends will be required to cover of all audit requirements

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/