account representative Lynchburg, VA
Job description
Reports to: Online Student Accounts Manager
Job status: Non-Exempt
Position Summary: The Online Student Accounts Representative for the Pampell Online Division of Houston Christian University is crucial in ensuring efficient management of student accounts and providing exceptional customer service to online students. This position serves as students' primary point of contact regarding their financial accounts, payments, and related inquiries. The Student Accounts Representative works closely with various university departments, including the Office of Financial Aid, Registrar's Office, and Academic Advising, to ensure accurate and timely processing of student accounts.
Responsibilities:
- Maintain accurate and up-to-date student accounts for online students.
- Monitor student account balances, charges, and payments to ensure accuracy.
- Address student inquiries regarding billing, payment plans, and financial obligations.
- Collaborate with the Office of Financial Aid to verify financial aid disbursements and resolve discrepancies.
- Coordinate with the Registrar's Office to ensure accurate enrollment and course-related charges.
- Provide exceptional customer service to online students through various communication channels (phone, email, chat).
- Assist students with account-related inquiries, including billing, payment options, and financial holds.
- Communicate university policies and procedures related to student accounts effectively.
- Contribute to the development and improvement of student account management processes and systems.
- Collaborate with colleagues in the Student Services department to ensure a seamless student experience.
Qualifications:
- Bachelor's degree in a relevant field (Business Administration, Finance, Accounting, etc.) or equivalent experience preferred.
- Strong knowledge of financial management principles and practices.
- Experience working in student accounts or a related financial/customer service role in an academic institution is preferred.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to handle sensitive and confidential information with integrity.
- Proficiency in using student information systems, databases, and MS Office Suite.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Demonstrated commitment to providing exceptional customer service.
Physical Demands:
- Ability to lift or move objects up to 25 lbs. – occasionally
- Ability to sit – frequently
- Ability to stand for an extended period – occasionally
- Ability to walk reasonable distances – occasionally
- Ability to bend or stoop – occasionally
- Ability to climb or reach overhead – occasionally
- Ability to communicate via speech, hearing and sight – frequently
Additional Information
Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit hc.edu.
The University is in the process of implementing its Ten Pillars vision (hc.edu/vision) and anticipates significant growth in student enrollment and university programs. The successful candidate will also be able to articulate a vision for the role of his or her discipline at HCU that is supportive of the Ten Pillars vision statement.
Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel.
**Disclaimer**
Background checks are performed on every new hire. If your application is selected to continue with the interviewing process you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application you understand and accept this process.
