Account Manager – Schools (United Kingdom - remote) Remote
Job description
The role
To contribute to the overall delivery of the Schools team commercial targets by managing a designated number accounts to achieve individual revenue goals and activity targets. Effectively manage the customer base and product mix across existing business and develop and convert new business opportunities.
A typical week as an Account Manager might involve -
- Identify and contact new customers through dedicated prospecting time using sources such as LinkedIn and industry publications
- Achieve individual sales revenue and activity targets
- Responsibility for retaining and maintaining business and growing the area
- To manage the customer base to deliver first class account management with regular and timely review meetings and feedback to your team and Management.
- An ability to present to large groups when needed
- To ensure that all accounts have a clear understanding of Rightmove products and pricing structure and to deliver value-added solutions against their business needs
- To liaise with internal support functions such as Customer Services and Finance to ensure smooth management of the billing & administration process for your customer base, plus the provision of any supporting sales reports
- To interpret data and information in review meetings with customers enabling them to better understand their business and market/s
- To manage the day-to-day relationships with external parties in support of company objectives and policy
- To drive the satisfactory resolution of customer queries and disputes, e.g. in relation to aged debt and invoice queries.
- To be a positive role model and ambassador of Rightmove company values and behaviours
- To take responsibility for self-development to support the achievement of personal objectives while being part of a team
- Build strong relationships with key stakeholders within the schools sector
- Actively participate in on-going training (you always want to be better)
- To maintain a CRM database of your customers
- Meetings with customers will mostly be virtual, but there will be opportunities to meet customers in-person
- Travel to London, Newcastle or Milton Keynes to attend monthly team meeting
We’re looking for someone who:
- Has experience in successfully prospecting, building and delivering growth from a new customer base
- Experience in a business development role
- Wants to work in a start-up type environment
- Is motivated to identify challenges and work with teams across the business to find ways to continually improve performance
- Is excited about the opportunity to build Rightmove’s schools business
- Is able to build strong relationships with decision makers in our customers’ business
- Structured, disciplined, energetic, committed to individual and group
- Positive attitude, onboard feedback, seek to be better
- Open and honest team player
- Excellent eye for attention to detail and accuracy
- Analytical and confident with data analysis
- Able to thrive in a hardworking and dynamic team
- Driven to exceed team expectations
- Drives for results to achieve commercial goals, and has the ability to create solutions when off target and sharing success amongst colleagues.
- Can develop their skills and can challenge existing processes
Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all of the above, but are smart, self-motivated and passionate about delivering a great experience then get in touch.
About us
We are on a mission to ‘Make home moving easy’, we launched in 2000 with a will to make home-hunting happy, by showing all property in just one place.
A great success story, we’re now the biggest home-grown web brand in the UK our traffic levels surpassed only by Facebook, Google, YouTube, eBay and Amazon.
Despite this success, we remain a down-to-earth bunch. To join us in our mission, we look to recruit people who share the same values and beliefs as we’ve always had, because Rightmove is people. We call it the secret to our success and why staying 10 years or longer, reaching ‘gnome status’, is simply the Rightmove way.
We encourage and support all Rightmovers to continuously develop themselves. Together we work towards the best outcome, both in terms of our technical solutions and continued business growth. We are always on the lookout for the great new people to join our team. If you are a smart and passionate initiative-taker then get in touch. You could be part of the next chapter of the Rightmove story! Will you be ‘Gnomed?’
Did you know?
- Rightmove was meant to be called 'Doorknob.' But it didn't quite have the same ring to it
- We still have employee #1 working at Rightmove
- Last year we had (on average) 1.5 billion-page views a month
- Our speedy customer experience support team answer our customers calls every 6 seconds
