Account Manager Level 1 St Peter Port
Lloyds Banking Group
Full Time
St Peter Port
10.56 - 12.04 GBP ANNUAL Today
Job description
End Date
Monday 27 March 2023
Salary Range
£34,398 - £38,220Agile Working Options
Job Description Summary
This role is based in Guernsey. It's a customer service role which will include carrying out a broad range of Sales and Operational support functions, mainly by telephone but also face to face when required.
Job Description
Black Horse Offshore is a very successful part of the Islands business and this is a great time to join and make a real difference.
And with an employee benefits package you can tailor to suit your lifestyle, the Customer Account Manager role brings many exciting rewards...
For starters, we'll give you a competitive starting package that comes with a bonus opportunity of c5% with the potential for more.
As well as giving you the following benefits:
- Various share schemes
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling up to 5 days holiday to suit from your needs.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies.
So you can be sure we're investing in your future.
An exciting new role has become available in our Guernsey office role which will include carrying out a broad range of Sales and Operational support functions, mainly by telephone but also face to face when required. The role will require you to:
- Manage loan applications from initial contact with the customer or Intermediary through to decision making. This will include application development.
- Be the first point of contact for dealers and customers to ensure all queries are resolved in the first instance and without the need for referral wherever possible. Be able to work both individually and as a team member to help contribute towards the branch goals.
- Process and Pay-out Personal, Motor and Commercial Loan new business on a daily basis.
- Attention to detail required - Ensures that information is correctly processed and that work complies with relevant internal/external policies, procedures and regulatory requirements.
- Exceeds the expectations of external customers through the quality of customer service, meeting their needs and demonstrating the added value of the service provided.
- Undertake ad-hoc operational duties where necessary.
We just need you to demonstrate the following qualities:
- Work under pressure and apply logical thinking to problem solving
- Build & maintain internal / external relationships
- Communicate with individuals at all levels
- Take responsibility for queries / issues through to resolution
- Manage expectations of all internal and external customers
- Prioritise workloads
- Work to strict deadlines
What else will we provide?
- From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
- Together we'll make it possible
- We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
- And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
