Account Manager, Ecommerce (Remote) Harrogate, England
Job description
Who We Are
Munchkin is one of the most innovative and fast-growing consumer product companies in the world! With over 30 years and 318 patents under our belt, we continue to create solutions that leave our customers asking, "how did I ever live without this?"
Founded in 1990, Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart and Amazon and has global distribution in over 45 countries. We are industry leaders in design and innovation with over 140 international product and brand design awards in the past 5 years and growing! Munchkin has a world-class portfolio of over 318 patents and has recently averaged over 20 new patents per year.
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child’s potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal welfare have committed to animal conservation.
After 30 years of being a leader in the baby industry, Munchkin is growing up and expanding our business reach to even more consumers with the launch of Curio, a highly curated line of home products inspired by curiosity.
There is no better time than now to join Munchkin as we embark on our next and biggest growth journey moving us into technology focused, higher valued products, and household consumer goods. Munchkin is growing up and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.
What You’ll Do
The Ecommerce Account Manager, Amazon, is responsible for growing Munchkin’s Amazon business by managing and developing the relationship with Amazon for the UK and European markets. The Account Manager will leverage her/his deep understanding of Vendor Central and Amazon’s Advertising Tools to grow the Amazon business. You will also be responsible for providing excellent account forecasting and data to inform and assist the internal supply chain processes and to make sure we meet all our customer requirements.
- Plan and evolve the EU marketplace strategy with Digital Center of Excellence and alignment to regional omni-channel priorities
- Maintain the overall business within Amazon, including product pages, A+ content, brand page, inventory, POs, advertising and reporting
- Development of appropriate go to market strategies to drive the sales objectives within Amazon across all the European marketplaces
- Own the forecast and KPIs across all products and locales
- Develop programs designed to drive aggressive sales volume growth for eCommerce accounts
- Daily, hands-on managing and optimizing of Amazon store, working closely with Amazon and our internal team on product data feeds and product listing optimization
- Manage product content, track changes in product assortment and ensure changes are reflected on site
- Develop customer strategy and business objectives; manage KPI achievement for all owned accounts
- Work closely with leadership teams in the US and UK to forecast, plan, report to scale the digital business across the EU
- Communicate daily and work closely with all Munchkin functional groups such as Customer Service, Marketing, Operations, Finance, and Accounting to ensure all processes related to ecommerce sales and operations run smoothly
- Develop and communicate ecommerce business results to the company and customer on an agreed cadence, identifying insights and action steps to improve business performance
- Assist in quarterly planning & review meetings with online retailers
- Monitor and improve brand distribution, representation and discoverability on all ecommerce accounts
- Work with Marketing and Sales to identify areas of growth and potential partners or useful technologies to consider in growing ecommerce sales
- Other duties may be assigned
Bring It!
- 5 + years of e-Commerce experience in account management as a vendor in Amazon
- 5+ years Amazon Vendor / Seller Central Experience
- Proven effective relationship builder within Amazon Account Managers in Europe
- Knowledge of best practices for scaling and optimizing an Amazon business including strategy, forecasting, listing / keyword / creative optimization, testing, research, testing, and agency management
- D2C site management a plus
- Strong organizational skills and ability to prioritize in a fast-paced environment
We Got You Covered!
As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes supplemental health coverage, generous employer-matched pension, bonuses, opportunities to earn equity, and much more. We focus on supporting employee development and growth.
We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.
We offer work-life balance benefits such as paid maternity and paternity leave, hybrid work schedules, and annual weeklong global office closures giving our people a chance to recharge!
To learn more, visit us at www.munchkin.com.
Munchkin embraces diversity and is proud to be an equal opportunity employer.
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