Account Manager Pontyclun, Wales
Job description
Collector Services Account Manager
Working within our Collector Services team, your role will be to maximise the revenue and GP from a portfolio of existing major account customers by skilful product targeting and positioning and regular contact by phone, electronic and face to face means. You will manage each account in its entirety handling credit, delivery, quality, and service issues for your client base.
Your role with us:
We are looking for people who have:
- Demonstrable sales experience within a call centre volume environment
- Proven Account management experience with measurable successes in role
- Proven practice of exceeding KPI’s
- The ability to account manage a portfolio of customers, delivering a profitable P&L
- A flexible approach to working hours to suit business requirements
We are looking for people who are:
- Professional and confident in the working environment
- Ensuring performance targets are being achieved (Productivity, behaviours, KPI’s)
- Responsible for each of the individual customers debt management within their portfolio
- Ensuring correct financial management of the portfolio of customers, taking responsibility for the monitoring the individual customer’s accounts and credit limits, corrective action as required
If you think this role is for you and you would like to be considered for this opportunity, click “apply now” to complete our simple an online application form and ensure you attach an up-to-date copy of your CV.
What we offer you
- Flexible working: from completion of training plan - balanced between on-site and remote
- Professional development opportunities
- Professional membership fees paid
- 25 days holiday plus bank holidays
- Generous pension scheme – with the ability to adjust your contributions
- Access to salary sacrifice schemes, such as IT, cycle to work and car leasing schemes
- Our Hapi App offers retail and leisure discounts, plus employee assistance/wellbeing programme in partnership with Health Assured
- Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio
- Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- PONTYCLUN: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in PONTYCLUN
Application deadline: 07/03/2023
Reference ID: RM517
