account manager Manchester, England
Job description
Recognised for the 2nd year running as a world-class business to work for by Best Companies in 2022, Street Group is one of the fastest-growing PropTech companies in the UK. Our mission is to radically improve the property industry for everyone.
People moving home regularly cite a lack of transparency and a painfully slow process, and that’s often due to the technology in Estate Agent’s hands.
We've been working hard for the past seven years to change that.
To help us on our mission, we’re looking for a passionate Corporate Account Associate to join our dynamic and ambitious team for Spectre, one of our award-winning products.
In this role, you'll work closely with our large, corporate clients, making sure we're always one step ahead of what they need. This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients to Spectre, troubleshooting their queries, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.
Our Customer Success team has won one of the most prestigious awards in our industryfor constantly going above and beyond. To complement our team, we're looking for someone who’s not afraid to challenge the status quo; who continually strives for improvement. This is a great opportunity to join a fast-paced team where you'll be encouraged to take on as much responsibility as you can. Your drive and imagination are your limits - not your job title.
As a key member of the Customer Success team, you’ll be involved in
- Immersing yourself in the company and building knowledge of our ever-evolving product
- Ensuring customer feedback gets in front of the relevant business and product teams
- Supporting our clients to achieve great results with Spectre; from onboarding new clients to proactively making sure existing clients are getting the most out of the system
- Collaborating with sales and technology teams to design and implement new product features that reflect the voice of our customers
- Implementing creative solutions to proactively resolve potential issues for customers
- Provide exceptional technical support via phone and email to Spectre clients
- Up-selling additional products to existing clients
- Preparing reports for agents on a monthly and quarterly basis.
- Reviewing and running training sessions
Who we're looking for
- You’ll have a strong understanding of Estate Agency
- You’re passionate about providing an excellent customer experience
- You’re an outstanding communicator; highly organised with exceptional attention to detail
- You're a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
- You're highly organised with exceptional attention to detail
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and were about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!
Why join Street Group?
- Hybrid-working - you can work from home 2-3 days per week depending on your team
- Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
- Joining a culture that supports your development and encourages growth
- £500 yearly L&D budget for your career development
- Your birthday on us - we pay, you stay away
- ‘Give something back’ - 2 paid days volunteering on us
- Enhanced maternity, paternity & adoption pay
- Mental health & well-being support via Health Assured
- Regular well-being initiatives
- Flexible working hours
- Joining a new team in an exciting business with huge ambition
- Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
- A chance to work on cutting-edge technology
- Comfortable, relaxed office space - office dogs welcome!
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
- Company and team off-sites, events and happy hours
- Cycle to work scheme
- Electric car salary sacrifice scheme
- Feel good about sustainability - we're a climate-positive company!
Salary
Up to £28k basic dependent on experience, plus commission, with an estimated OTE of £35-48k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified (any recruiters will be blacklisted).
Job Type: Full-time
Salary: Up to £28,000.00 per year
Benefits:
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Manchester
