Account Manager Remote
SafeGuard Global
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
Job Description:
Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.
It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
The Account Manager (AM) will grow key accounts identified by the company by selling additional services into these accounts, which will drive growth. The AM will manage, control and set expectations with the stakeholders of the account.
This role will be client facing, while also being responsible for liaising with internal departments regarding the Key Performance Indicators and report back to the client in a timely fashion.
It is expected that the AM will build rapport and a strong relationship with the client to ensure Safeguard has accurate insight to the development plans of the company.
They will ensure that a fluid process is set in place and make certain that the client receives the highest levels of customer service with an end result of accounts growing to their full potential.
Daily Tasks & Responsibilities:
- Achieve monthly/quarterly account growth targets
- Service accounts and sell back into to increase revenue
- Build and maintain a client profile, client mapping, and client retention plans
- Proactively engage with accounts to understand their growth strategy and position Safeguard to ensure the business stays within
- Scoping and providing deep insight into new territories the client might be expanding into
- Maintain an accurate forecast for client’s growth potential
- Annual and quarterly client growth reviews
- Bi-weekly to monthly client meetings to review Key Performance Indicator
- Build out client specific workflows to ensure a process alignment both internal and external
- Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manner.
- Collaborate with the internal departments to help keep opens lines of communication across the various time zones.
- Respond to clients in a very timely fashion on any questions
- Collaborate with internal departments to answer questions throughout the process and report back to the client
- Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor
- Quarterly or semi-annual client site visits
#LI-Remote
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
SafeGuard Global
https://www.safeguardglobal.com/careers/
Austin, United States
Bjorn Reynolds
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Information Technology Support Services
2008
