account manager Hertford, England
Job description
Job Purpose:
As an Account Manager for Primary Care, you will have an unrelenting passion for customer business development and high-quality account management. With the customer at the heart of our business, and within the company, you will be the face of the business in all aspects of customer acquisition and customer service. You will be an external facing ambassador for the new divisional brand, and will have a very well organised, measured, and planned approach to growing customer value. You will do this, through tactics including, basket expansion, following through campaigns and delivering exceptional levels of customer service. Your approach will be personalised to each customer, and you will have a proven track record of demonstrating a strong work ethic and high performing sales growth delivery.
Key Responsibilities:
- Customer prospect and acquisition nurturing & development vs. target
- Proactive outbound customer telesales/email contact to required target
- High level communication, delivered with the appropriate brand ‘tone of voice’
- Existing customer basket expansion delivering sales and profits targets: demonstrate the ability to up-sell and cross sell, whist identifying buying signals and opportunities
- Develop tactics based on exceeding national/regional incumbent customer providers/competitors.
- Customer account management: covering acquisition, follow up, onboarding, sample management, customer service, invoice queries and first line service resolution/complaints
- Deliver against agreed KPIs
- Provide regular updates to the Commercial & Marketing stakeholders, and strive to refine and continuingly improve our offer
- Be always professional and courteous
- Ensure a high level of product & service understanding
Knowledge and Skills:
- Experience of using business systems such as ERP, sales ordering, eCommerce
- Ability to work methodically and meet deadlines
- Confident self-starter who is happy to work on your own initiative
- Strong communication and presentation skills
- Open to collaborative working and feedback
- Positive, ‘can-do’ attitude, with the willingness and enthusiasm to develop
- Knowledge of Microsoft Office applications, including Word, Excel and PowerPoint
Education/Experience:
- Inbound & Outbound telesales in B2B environments
- Customer service management
- Proven track record of customer acquisition development
- Telesales/Account management within the UK Healthcare Acute/Primary sector
Job Type: Full-time
Salary: From £24,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Hertford, Hertfordshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Account management: 1 year (preferred)
- B2B sales: 1 year (preferred)
Work Location: In person
