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Position Title: Account Manager

Department: Sales - B2B

Classification: Exempt Salary - $64,480 to OTE $150,000

Reports To: Sales Manager

Supervisory Position: No

Job Summary:

The ideal candidate is upbeat, driven, well-organized, has a passion for technology and is stimulated by working in a fast-paced environment. The Account Manager is responsible for representing New Horizons Learning Group and engaging with our existing clients. This is a high-touch, in person, rapport-building position that requires strong communication skills (both verbal and written), as well as strong analytical and problem-solving skills, with a passion to give our clients the personal attention required.

Essential Functions:

• Meets or exceeds established monthly sales quota.
• Conduct face to face meetings including presentations, webinars and product demonstrations over the phone.
• Establish and strengthen relationships at multiple levels within client organizations.
• Maintain and grow revenue from existing client accounts by identifying and leveraging opportunities for organic growth and market share acquisition.
• Identify and prospect new accounts, channels of distribution and opportunities to develop into new and incremental business.
• Professionally represent the company at tradeshows and other events to strengthen the relationships of our brand in the marketplace and sales channel call to action.
• Closes sales by building rapport with potential clients, expounding on the benefits of our solutions and service capabilities; overcoming objections, etc.
• Call on existing and prospective customers, build business relationships, create demand, communicate benefits, and prepare proposals and quotes within company guidelines.
• Consistently demonstrate cross-functional partnership and collaboration with internal departments including operations, finance, and training.
• Responsible for the accuracy and completeness of account files including account profiles, order agreements, event requests, and account management tools as developed, using the CRM system.
• Analyze and utilize data for in-depth evaluation of accounts to recognize revenue opportunities and drive sales.
• Network with key contacts outside your own area of expertise to become industry expert.
• Establish and maintain high retention rates and high level of customer satisfaction by exceeding customer expectations and by being the primary escalation point and internal advocate for client issues.
• Recommends new solutions and services by evaluating current solutions, identifying needs to be filled.
• Travel to client meetings/presentations and/or within Company locations more than 51% of your work schedule.
• Any other duties as assigned.

Knowledge, skills and abilities:

• Self-confidence, positive attitude, solid work ethic and a strong desire to succeed.
• Preferred: 5 + years of highly successful sales experience in a field sales environment
• Effective closing skills, preferably in business-to-business field sales.
• Demonstrated ability to influence through relationships, expertise and information.
• Excellent presentation skills with the ability to adjust your message to suit the audience.
• High degree of flexibility and ability to adapt to change.
• Knowledge of Microsoft Office and Excel needed.
• Excellent communication, written, and oral skills.
• Has worked previously with a CRM.
• Had sold in an environment that managed to forecasts and pipelines.
• Has strong sense of business acumen.
• Valid Driver’s License and Insurance.
• Eligibility to pass Motor Vehicle Records check.

Education and Experience: Bachelor’s Degree required/ or equivalent experience

Physical Requirements:

• Frequent sitting and/or standing required.
• Constantly operates a computer and telephone with use of hands/fingers.
• Must be able to effectively communicate by means of the spoken word to impart oral information to clients or to coworkers and convey detailed spoken instructions to others accurately, loudly, or quickly.
• Must be able to perceive the nature of sounds by ear.
• Lifting or carrying objects 30lbs or less while using safe lifting techniques.
• Must be able to travel locally 75% of the time.

Working Conditions:

• Works inside, closely with others
• Generally works regular work hours, minimal work after hours
• Noise level in the work environment is usually moderate to noisy