account manager Sheldon, England
Job description
James Horner Vets is a growing start up with big aspirations. Set up during the pandemic, we have grown rapidly. are keeping growing rapidly, and have gained a loyal client base and great reputation.
We know a great clinic is not just great vets, it is a great whole team. The whole business is built upon our core values represent being: Compassionate, Professional, Committed. From this, our values extend to rewarding the whole team when we hit our goals, this being done from a practice profit-share scheme.
The Veterinary Receptionist and Client Account Management position entails managing all elements of the client journey from initial contact through to taking payment. You will work alongside our current VRCAM supporting the smooth running of the front of house.
Central to the position is managing and supporting the relationship the client has with the practice and the team. The successful candidate will actively promote and maintain the uptake of the Wellness Subscriptions we deliver as part of our service.
Personal development within the company is encouraged with a clear development pathway being established to help guide growth, pay rises and self improvement.
Specific duties, but not limited to:
- Answering the phone
- Booking appointments
- Registering new clients
- Promoting Wellness Subscriptions
- Greeting all clients on entry
- Counter signing medication
- Dispensing mediation once payment has been made
- Taking payment
- Reviewing client accounts to ensure all pets are receiving the maximum care we can offer and driving footfall
- Guiding clients to the appropriate service depending on their needs
- Responding to, and keeping on top of, website enquiries
- Maintaining the waiting area in a clean and professional image
- Ensuring retail space is kept fully stocked and tidy
- Administration of insurance forms
- Cashing up at close of business
- Supporting the RVN team in their daily duties
- Supporting the MRCVS team in their daily duties
- Attending team meetings
- Contributing to practice management meetings both content and agenda items
- Generation of ideas to offer the best care
- Market and competitor research where required
- Support of the business owner and associates in data collection where required
- Set personal goals to contribute to business success
- Attend regular coaching sessions
- Attend practice promotional events
Job Types: Full-time, Part-time
Salary: £18,951.00-£22,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Profit sharing
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Experience:
- Veterinary Receptionist: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: VRCAM Job 3
