account manager London, England
Job description
Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.
Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
Please contact [email protected] if you need the job advert or form in another format.
A Hybrid working model
Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.
What does an Account Manager do at Hogarth?
Our Account Managers (AM) are super-organised and adept multi-taskers. Accountable for end- to-end project delivery and responsible for delivering projects on time, on specification and on budget. Our AM possess good project and client management skills and best-practice methodology and is the key point person for projects and relaying timing, scope, budget, resource and change information to the wider project and production teams.
You are well organised with a passion for production, marketing and advertising and a desire to grow and develop.
Key areas of responsibility
Communication
The key day-to-day contact for clients across projects they're working on
Understanding of clients' needs to deliver high satisfaction levels
Ensure awareness of timelines and deliverables on projects
Responsible for managing the client relationship with a focus on Client delivery
Act as the primary client contact for delivery, structure regular status updates and
communications with clients, define scope and approach, set and manage expectations
and deliverables and if required escalate issues as required to SAM/SCM
Ensure a clear understanding of the production brief, deliverables and timeline for each
project
Collaboration
- Demonstrate strong collaboration skills with internal agency teams and key external
partners to ensure quality and adherence to production guidelines for key deliverables
Process
Manage small-to-medium projects independently, from initiation through to completion
Work with cross-functional teams in a fast-paced agency environment
Manage client objectives, budget, expectations, deliverables and timelines
and communicate changes/direction to team members
Keep projects on track through clear task lists, timing schedules, risk register, trackers,
status and contact reports
Participate actively and can knowledgably articulate status internally and during client
interactions
Identify potential project risks and if needed, escalate to SAM/SCM
Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical
specifications
Ensure the highest quality is always delivered to clients
Financials
- Own project budget and tracking of all ongoing costs throughout project lifecycle,
reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
- Manage POs, financial reporting, tracking, billing against all project budgets
Requirements
An understanding of marketing and production implementation processes across key
channels such as digital, video, content, social etc
Understanding of the production and the creative development process, content
production, technology, quality assurance testing and marketing methodologies
Ability to manage small projects with varying components, demonstrating ability to deliver
on time and on budget
Experience of client relationships
A professional, calm, approachable demeanour
Strong written and verbal communication
An appreciation for how great work gets done and a commitment to ensuring flawless
execution and delivery
Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online
project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc
#LI-Hybrid
#LI-BS2
Data
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