Account Manager Walsall, England
Job description
About H2O Hygiene Ltd
Proudly providing Water Compliance for our clients.
We’re a family business who go above and beyond every day.
Rely on us to be your trusted partner, providing a complete solution to ACoP L8/HSG274 compliance.
We cover everything from legionella risk assessments to water treatment, remedial plumbing/mechanical tasks to end-to-end water system replacement, we do it all.
Our family of expert engineers, consultants and technical specialists work tirelessly to provide you with a comprehensive, market-leading and cost-effective water compliance service.
Water compliance isn’t a one-size-fits-all deal. We tailor our services to each and every one of our clients, ensuring that your exact needs are met at all times.
There’s a reason our clients stick with us!
Visit our website for more information: www.h2ohygiene.co.uk
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As Account Manager, you will be responsible for managing H2O’s existing client base, tending to all client requirements and establishing your relationship with the client as a priority.
You will report directly to the Senior Account Manager.
Key measures of success:
- Retain existing customer accounts
- Meet or exceed the annual remedial revenue targets
- Maintain Gross Margin Profit & Net Profit Margins when tendering/quoting for all works
- Maintain high customer focus and remain number one point of call for all nominated contracts
- Liaise with Operations to ensure all works are completed on time and within budget.
- Liaise with Operations to ensure Service KPI’s are met within the month, every month
- Setting remedial work KPI’s and meeting these targets
- Provide Head of Sales with monthly sales targets and forecasting across client portfolio
- Demonstrate and reinforce core values at every opportunity
Day to Day Expectations:
- Carry out regular Client Review Meetings to ensure client remain ‘compliant’ with Legionella guidance
- Attend client meetings and offer support and / or guidance as and when required by the client or business
- Carry out regular Gap Analysis for clients and explore the opportunity to Cross Sell / Up Sell H2O Products and Services
- Ensure existing client portfolios are retained throughout the team and account targets are met or exceeded
- Liaise with other departments, including finance and sales, to ensure budgets and sales gross margins are met
- Communicate with clients, sub-contractors and the Senior Management team for the most effective completion of works
- Provide quotations for all PPM or Reactive works for your nominated clients
- Provide clients with analytics to demonstrate contract performance
Renumeration:
- Company Car, phone, laptop and expenses card
- Employee engagement events
- Medicash Employee Benefit
- Bonus Scheme
Job Type: Full-time
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company car
- Company events
- Company pension
- Gym membership
- On-site parking
- Private dental insurance
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- Water Hygiene/Legionella/Treatement: 5 years (required)
- Account management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Walsall
Reference ID: Account Manager - August 2023
