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You will be target driven and always strive to meet and exceed the KPIs’ set by the business. This role brings together the recovery and sales aspects for the business, supporting the dynamic and versatile skill set that you will deliver to ensure success.

Roles + responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximise profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our products according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly targets to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track your account KPI’s with the use of CRM
• Collaborate with other sales team members to identify and grow opportunities within territory
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Identifies opportunities to grow business with existing clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions via CRM
• The ability to build a product range for your clients, maintaining and increasing the opportunity upon regular review

additional information

Salary – Competitive

Role type – Office based

Hours of work – 40hrs per week Monday to Friday (08:00 – 17:00)

Holiday entitlement – 25 days annual leave plus bank holidays

Requirements

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
• Experience in delivering client-focused product portfolio based on customer needs
• Proven ability to manage multiple customers at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Keen attention to detail and adherence to deadlines
• Expert at Microsoft Office Suite
• 5+ years sales experience

Desirable

• Additional languages
• Telecom market experience

benefits + wellbeing

• 25 days annual leave plus bank holidays
• Paid sick pay
• Cash plan benefits including Dental, Optical, Health & Wellbeing, Health Screening, Combined Physiotherapy, Online Health
• Employee birthday gift – £25 love to shop gift vouchers each year
• Health Assured – Employee Assistance Programme – access to trusted experts in reducing stress, combating absenteeism, encouraging good mental health and promoting positivity in the workplace
• Stakeholder pension scheme – 4% employer and 5% employee
• Free eye tests
• Free annual flu vaccine
• Free head, neck and shoulder massages
• Free staff parking
• Interest free season ticket loan
• Star of the month – winner receives gift vouchers, one additional day annual leave, lunch, trophy and certificate of recognition