Account Manager

Account Manager London, England

Full Comms
Full Time London, England 32000 - 35000 GBP ANNUAL Today
Job description

Job title: Account Manager

Department: Marketing

Reports to: Account Director

Direct reports: none

As an Account Manager at Full Comms you will:

Key responsibilities

  • Work with dedicated clients to deliver their marketing & digital needs, with a focus on marketing requirements (media & creative) alongside website requirements
  • Work with production teams to deliver client projects on time, and to budget
  • Gain and build genuine relationships with clients, making the agency the go-to provider of their marketing needs
  • Brief jobs and projects to ensure production teams understand the purpose and goals of the project
  • Provide quotes to clients and manage your own client invoicing requirements with our finance team
  • Proactive look for new opportunities with existing and new clients

Understanding our clients’ business

  • Be the person the client first calls with challenges, issues and new ideas. Develop and maintain a strong relationship with your key stakeholders
  • You must understand their business inside and out and be able to advise on the next steps
  • Understand audience nuances, opportunities and challenges to ensure production teams can successfully deliver against a brief
  • Keeping abreast of technology requirements and solutions we can offer, alongside legislation relevant to our clients
  • If you’ve got experience of working with property marketing clients, we’d especially like to meet you, but it's not essential; bring all of your learnings & successes from other clients & sectors to the table!

Account and relationship management

  • Project managing, trafficking work-in-progress and obtaining client sign off of projects, liaising with the production teams and relevant suppliers
  • Attend meetings (virtually and in person), providing continual support and maintaining contact with clients during and in-between projects
  • Managing quotes with production teams to ensure clients receive competitive pricing
  • Organising and attending client entertainment
  • Develop and maintain strong relationships with all colleagues and relevant suppliers
  • Use of relevant and most appropriate communication channels, including but not limited to email, text, call, video calling and Slack to liaise with clients and colleagues

New business and sales

  • Achieve targets agreed in relation to new clients and sales from existing clients
  • Project managing and taking an active role in pitches, presentations and tenders for new business, both online and in person
  • Attend networking opportunities as required, always representing Full Comms aligned with our values
  • Identify growth and cross-selling opportunities across the agency

Ideally, you will:

  • Need to be an excellent communicator and have great interpersonal skills, comfortable with interactions in hybrid working environments
  • Have previous integrated agency experience, or demonstrable marketing experience in an in-house role with transferable skills
  • Need be able to work independently, handling a variety of accounts and dealing with a number of different stakeholders
  • Have excellent organisational and prioritisation skills
  • Take a proactive approach to all aspects of your work, enabling you to work to tight deadlines when necessary
  • Have worked with clients or in the property sector yourself, or be a quick learner if not
  • Need to be ambitious and driven

Our team principles guide how we work, and are pretty good values to live by (even if we do say so ourselves):

  • Collaborate: Share ideas, listen to others. Participate. Celebrate each other's successes, and take pride in your own.
  • Be committed: Don’t cut corners, don’t copy & paste. Attention to detail and striving for the very best of you takes time, but it's worth it. Aim high.
  • Ask “what if?”: Don’t be afraid to try something new. Take inspiration from everywhere. Be open-minded.
  • Create opportunities: Don’t settle for the mediocre. Listen to feedback, learn and move on positively. Take considered chances.
  • Look for answers: Find the solution to a problem someone didn’t even know they had. Be curious,
  • ask questions.

Holiday allowance: 20 days p/a, Bank Holidays, additional 3 days annual leave over the Christmas period between Christmas and New Year plus your birthday off!

Hours: 9am - 5:30pm (with some flexibility around this), 37.5 hours a week Monday-Friday

Job Type: Full-time

Salary : £32,000 - £35,000 based on experience with On target earnings bonus based on performance

Job Type: Full-time

Salary: £32,000.00-£35,000.00 per year

Benefits:

  • Flexitime
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Experience:

  • Account management: 1 year (required)
  • sales: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Hybrid remote in London

Account Manager
Full Comms

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