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EQUANS is looking for an Account Manager to join our team on a permanent basis. This role offers hybrid working with site visits required across Birmingham. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

This role is responsible for ensuring the continuity within the Equans contracts covering various services such as M&E, building fabrication, security, cleaning service lines, amongst others, together with P&L responsibility for the contract. 5 year life cycle, continuous improvement, revenue growth together with the day to day management of people, processes, Quality and Health and Safety.

What will you deliver?

• Management responsibility for several operational direct reports.
• Management of P&L for client contracts.
• Operates effectively in complex organisations where there are conflicting demands on time and resources.
• Establishes excellent working relationships with appropriate client contracts.
• Establishes excellent working relationships with external clients.
• Works with minimal direct supervision; resolves complex operational problems.
• Other management and operational duties that may be required from time to time.
• Managing the significant sustainability agenda of the customer.
• Supporting and standing in for the customer on FM issues when needed.

Operational Management

• Co-ordinates all Operational Team Leaders to deliver operational effectiveness.
• Supports and works as a team with the other Site Leads, standing in for and providing resilience when required.
• Manages and ensures escalation process is maintained and delivered.
• Proactively and professionally manages client relationships, delivering superior customer satisfaction at all levels.
• Ensures compliance with all company programmes, processes and procedures.
• Ensure both the Equans and client Health and Safety policies are clearly understood and implemented throughout the team.
• Identifies opportunities to enhance operational effectiveness.
• Escalates any major issues appropriately.
• Actively lives, demonstrates and supports the company values and operating principles.
• Collects, reports, tracks, and manages from a standard set of performance metrics in order to drive efficiency and effectiveness in a prescribed manner.

People Management

• Supports in the process of identifying opportunities, deploying strategies and implementing practical solutions to best deliver on viable business opportunities.
• Supports the recruitment, retention, motivation and development of the team.
• Manages performance of team against clear objectives and expectations.
• Engages the HR team to ensure that best practice appropriate to the needs of the business is applied across all site operations.
• Builds team dynamic through training, support, development, and attaining buy-in from staff.

Strategic Management

• Understands the culture, issues and business strategy / direction of the client / contract.
• Can develop strong relationships with key operational contacts and can deal effectively with them.
• Understands Equans strategic direction and deploys agreed actions to align contract performance with key company deliverables.
• Deploys necessary actions to ensure effective implementation of change management strategies.

Business Development/Financial Management

• Takes charge of P&L and commercial performance of contract.
• Contributes to budget planning and reviews financial performance against budget/
• Deploys the strategic account development plan, monitoring and reviewing its effectiveness against plan.

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 3 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Possesses extensive operational management experience and strong performance management experience.
• Soft Service experience.
• Technical bias.
• Has previously held P&L responsibility.
• Possesses proven people management experience.
• Is numerate and analytical and financially aware.
• Demonstrates a clear understanding of the basic principles of M&E systems.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part of a positive action drive to address under-representation in senior management positions we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

In support of our positive action measures, we will consider applications that do not meet all the technical requirements if candidates can demonstrate how transferable skills will enable them to successfully deliver the remit of the role in an environment which promotes a flexible working culture.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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