account manager Bristol, England
BT
Full Time
Bristol, England
51367 - 31189 GBP ANNUAL Today
Job description
Account Manager (Wales & SW)
Job Req ID: 18251
Posting Date: 28 Jun 2023
Function: Sales and Commercial
Location:Assembly, Bristol, United Kingdom
Salary: Competitive + benefits
Why this job matters
The Account Manager is responsible for profitably retaining, developing, and growing a portfolio of existing customer accounts within the Corporate and Public Sector (CPS) sphere, to achieve/exceed business targets (revenue, new growth, and customer satisfaction).
You’ll be accountable for the creation and development of an account/win plan for all re-sign and growth opportunities. You will also be responsible for retention of the customer base against aggressive market competition, maximising the BT growth story and network benefits. This role will be located in Bristol.
What you’ll be doing
- Develops sustainable, and profitable long-term customer relationships, including effective senior leadership team escalations where appropriate.
- Develops a strong understanding of the customer’s requirements and transformational roadmap.
- Ensures robust account development plans exist for each customer, accurately portraying the competitive landscape and how BT is positioned within it.
- Accountable for customer satisfaction improvements, increasing Net Promoter Score within the account.
- Defines, develops, and owns key customer relationships and customer contact strategy.
- Accountability for the New Sales elements of P&L of the account base, including how resourcing budgets are aligned to win new business with a high degree of autonomy with customer relationships, whilst adhering to BT’s code of practice.
- Conducts customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately recording all sales activity on the central CRM system
- Takes responsibility for keeping up to date about the industry and new products/services, so you can sell the current and future benefits of the EE/BT network and value-added services, and deliver commercial sound, complex customer solutions.
The skills you’ll need
Negotiation
Business Strategy
Issue Resolution
Customer Relationship Management
Customer Insights
What we'd like to see from you
- Proven field account management experience in large and complex customer organisations.
- Ideally with experience in negotiating and selling high-value services and contracts in excess of £250,000 contract value and growing an account base revenue line in excess of £3mn per annum.
- Excellent stakeholder management and relationship-building skills with both internal and external partners.
- A high level of commercial acumen.
- Able to work under pressure.
- Open and willing to learn and understand more about BT, your customers, and the market.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
- Competitive salary
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
