Account Manager London, England
Job description
We are searching for an exceptional person to join us as an Account Manager as a member of our growing Account management team in London and help Brightcove achieve breakout growth. This person must have a proven track record for delivering on or exceeding revenue goals and take pride in getting it done.
The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role's primary responsibility is cross-selling and upselling into a base of existing customers and requires relationship building, extensive pipeline generation and prospecting. This role also requires a close partnership with the Customer Success/Account Retention team to ultimately ensure complete customer satisfaction and maximum value return from Brightcove products & services.
Job Responsibilities
- Develop an in-depth understanding of the customers' business, challenges and requirements and explain how the Brightcove platform could benefit them.
- Build relationships with customers to encourage new and repeat business.
- Work with project champions at clients and within organization to make sure needs are met. Interact both internally with product team, and professional services and externally with customers.
- Manage existing clients including analyzing monthly usage etc.
- Negotiate contract renewals and upsell/add-on opportunities
- Recruit new Partners and conduct promotional activity.
Qualifications/Experience
- 3+ years of Account Manager experience in the IT industry (Cloud, SaaS, PaaS preferred).
- Demonstrated ability to multi-task across a wide range of accounts.
- Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.
- An ability to listen to customer needs, assess these needs effectively and address them through new products and services.
- Excellent presentation and communication skills.
- High level of comfort and experience working with all levels of professionals both internally and externally.
- A proven track record delivering on or exceeding goals.
- Proven ability to operate effectively in a fast-paced, entrepreneurial young company in which cross-functional teamwork and initiative is a must.
- Familiarity with HTML, CSS and JavaScript is a plus.
- Familiarity working with APIs and SDKs is a plus.
- Experience developing technical solutions is a plus.
Special Conditions:
- Travel as and when required
- This is a quota-carrying role
About Brightcove
Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We're hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world's most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.
As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.
WORKING AT BRIGHTCOVE
As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success. We offer competitive benefits, compensation packages and employees enjoy access to fully-stocked kitchens and social activities in any of our 14 offices globally.
This position is being offered as a hybrid set up in our London office where you will have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!
We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. Please apply and if you are not a fit, we would love to keep you in our talent community. We encourage you to OPT into text messaging or the Talent Community at any time.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you need any accommodations for your interview, please email [email protected]. Brightcove's Privacy Policy explains the processing and purposes of any personal information.
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