Account Manager Remote
Job description
Company Introduction
LINK Worldwide is a leading global marketing services business. Every day we work with the world’s biggest brands to create and execute experiential marketing campaigns which excite audiences, build customer loyalty and demand attention. Our teams in more than 50 countries across six continents combine local knowledge with sector expertise to deliver exceptional outsourced marketing communications, transactional services and global brand programs to clients in 150+ markets worldwide.
Our people are passionate about creating outstanding promotional campaigns and brand experiences for the world’s leading consumer brands. We have the integrity to understand and own our place in the world. And with a disruptive mindset, we have the courage to do things differently.
Job Purpose
To create long-term, trusting relationships with our key customers delivering the best of service across a variety of projects. We cover print, POS and promotional product services.
Key responsibilities and accountabilities:
- Ensure customer service is a top priority. Identify and resolve all issues relating to customers within Standard guidelines.
- Provide professional presentations to customers.
- Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.
- Maintaining and updating database of local suppliers and managing the relationships
- Liaise with suppliers and have strong negotiation skills
- Process orders and invoices
- Ensure all orders are tracked and reported against set contractual obligations
- Produce accurate customer quotations and ensure quality samples and artwork for proposals.
- Communicate order status to all departments to ensure timely delivery of orders.
- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
- Develop and maintain accurate, legible customer files.
- Submit all requested reports including but not limited to customer meeting reports, forecasts and monthly sales reports to the Sales Manager in a timely fashion.
Skills Required:
- Experience in the promotional goods / print management / POS materials
- To have a strong team attitude
- Excellent oral and written communication skills
- First class, effective organisational skills
- A pro-active approach to managing projects
- Experience of working as part of a team
- A keen eye for detail and an understanding of budget restraints
- Ability to work under pressure whilst maintaining a cool outlook
- A personable and professional character that will allow you to build client rapport
- The confidence to give clients trust in your work
- Excellent knowledge of MS Office particularly power point and excel
- Excellent problem solving ability
- Enthusiastic and passionate
- Good time-management skills
- Fluent in English
Link is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce
