Account Manager Pontypridd, Wales
Job description
AC Distribution are manufacturers and suppliers of quality Kitchens and Bedrooms to the trade.
We are seeking an experienced Sales & Customer Services - Account Manager to join our well-established, family-run business based in Pontypridd.
You will process sales enquires and orders, and serve as a point of contact for Customers with queries about products, orders and deliveries. You will liaise with our Sales Managers to develop & maintain Business & Customer relationships.
Our ideal candidate is well motivated and has a deep knowledge of Sales and Customer Service best practices.
Main responsibilities:
- Providing sales quotations and processing sales orders.
- Contact customers to obtain missing information or answer queries.
- Sending acknowledgements and liaising with customers regarding products and delivery.
- Process sample requests following up where necessary.
- Sales support for the Sales Managers
- Ensuring all customer queries are resolved and actioned.
- Answering sales enquiries and orders and calling clients to service their accounts.
- Closing deals and finding opportunities to increase margin.
- Chasing feedback from customers regarding quotes
- Develop and expand existing accounts.
- Inbound/outbound calls to develop new sales opportunities and customer feedback.
- Dealing with customers face to face and via the telephone.
- Maintaining a positive and professional attitude towards customers at all times.
- Responding promptly to customers enquiries.
- Maintain and update sales and customer records.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
Key Skills & Experience:
- Excellent verbal and written communication skills.
- Ability to remain professional and courteous with customers at all times.
- Comfortable using computers.
- Ability to stay calm when customers are stressed.
- Accuracy and attention to detail.
- Ability to work under pressure.
- Proven work experience as a Sales Administrator or Sales Support Agent
- Excellent customer service and communication skills via e-mail, on the phone and face-to-face.
- Experience in kitchens/bedrooms advantageous.
Package includes an excellent negotiable salary, with 28 days paid holiday including Bank Holidays.
Hours of work are Monday-Friday 9.00am-5.00pm
Job Type: Full-time
Salary: £24,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Application question(s):
- Are you currently working, if so what notice period do you have to give?
- Is your CV up-to-date?
Experience:
- sales: 1 year (required)
Work Location: In person
Reference ID: AM5/22
