account manager London, England
Job description
*** Solution Operations Support Team, E-Bundle Disputes - Starting salary £26k ***
Our client, a global leader in the Legal Tech space, is looking for a bright and engaging individual to join their solution operations support team.
This is a client facing role, where you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across litigations, arbitrations, inquests and inquiries.
To be considered you must possess strong interpersonal skills, be proactive and computer literate. An interest in technology and the legal sector are essential.
Duties and Responsibilities
- Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
- Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
- Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
- Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
- Advanced understanding and technical knowledge of the platform including the manipulation, reformatting, and converting of Excel/CSV files to import and export data.
- Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
- Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
- Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
- Prompt and accurate recording of task information for billing.
Person Specification
- Experience working in a professional, client-facing support role, preferable in the legal technology industry.
- Bright and engaging, with a willingness to learn and proactively use own initiative.
- Ability to work individually and within a team.
- Strong attention to detail with the ability to juggle tasks and work under pressure.
- Excellent trouble shooting and problem-solving skills.
- Outstanding communication skills and a confident telephone manner.
- Interest in technology, processes and systems.
- Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
Hours
Ability to participate in the rotating weekly shift arrangement (10:00am to 6:00pm, 8:00am to 4:00pm and 12:00pm to 8:00pm) demonstrating a flexible attitude to meet the needs of the business and our clients. Hybrid working arrangements.
Our client views their employees as their biggest asset, and are committed to investing in their people, promoting from within and ensuring your continued professional development. We are keen to hear from individuals who have a desire to progress and build a career with a company.
Job Type: Full-time
Salary: £26,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
- Do you want to qualify as a solicitor or barrister?
- Do you have office experience in a client facing position?
Work Location: In person
Application deadline: 07/07/2023
Reference ID: C1040
