Account Manager Apprentice West Bromwich, England
Job description
The Opportunity
Our client is recruiting for an Account Manager Apprentice to join their team in B71.
The Level 3 IT Technical Sales apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
The Company
They know the tech landscape is far from simple. It’s expansive and ever growing, it’s connected and interdependent, complex and evolving. Their mission is simple, to ‘make technology easy’. Just three words, but they drive their culture, behaviour and goals.
For over 50 years they been supporting Commercial, Public Sector and Corporate organisations with their technology requirements. It doesn't matter whether you’re trying to launch a new service, streamline operations, or just better serve your customers, they are here to help you grow your organisation and achieve your goals.
The Position
Job Title:
Account Manager Apprentice
Apprenticeship Course:
Level 3 IT Technical Sales
Apprenticeship Duration:
18 months
Location:
B71 4LT
Working Hours:
Monday to Friday 9 to 5.30
Salary:
£15,000 pa
Role and Responsibilities
The Junior Account Manager will work under the supervision of the High Wycombe Regional Sales Manager as part of the Regional Account Management Team. The role is predominantly office based.
Their role is three-fold. Firstly, to work a list of smaller low touch clients - to build a deeper knowledge of the client and identify opportunities to sell a broader range of CIT and their company products through regular communication. Secondly to work on campaigns with the account managers to generate leads and opportunities in existing clients. And finally, to assist the other Account Managers with back office tasks, scheduling, and quote generation.
Working overall as part of a dynamic and collaborative team, you will learn the skill to interact with the client base with a professional approach and how to take a consultative and client-centric approach, with a focus on delivering positive interactions and outstanding service delivery.
- Account managing and growing sales within a defined list of smaller existing clients
- Work collaboratively with colleagues across all departments to maximise sales opportunities and to promote the very best client experience
- Work to a set of key objectives and KPI’s
- Work with the account management team to Identify and administer contract conversion of smaller clients
- Understand and demonstrate the core values of our Organisation that differentiate us from our competitors and why we are a good fit for their organisation
- Work with the other account managers through all aspects of the sales process to achieve agreed sales targets and KPIs for the region
- Work with the account managers to deliver and follow up on e-mail campaigns – closing to a sale or appointment with the client
- Arrange regular service discussions with key contacts with your set of clients
- Generate and qualify own leads and close opportunities
- Process own sales orders accurately and in a timely manner
- Use ConnectWise CRM system, to keep client records up to date, next actions in place, sales processes in real-time and log meeting discussion notes
- Attend and positively contribute towards regular planned internal team meetings including personalised 1-2-1 sessions
Desired Qualities, Skills and Knowledge:
- Previous customer service experience would be desired.
- To be comfortable and confident in all areas of communication from email to phone calls
- Willing to work in a fast paced and rewarding environment
- To be adaptable to change and have an open mind to learning new skills with a desire to always improve and develop
- A broad understanding of how and why Technology and IT products are used within the workplace
- Understand the importance of attention to detail when recording meeting notes and client information
- Able to work to strict deadlines and time bound targets
- Proficient in the use of Microsoft Office suite
- Hardworking, reliable, professional, and well presented.
- Driven to provide the best possible client experience
- Excellent written and verbal communication skills
- Good time management, well organised
- Can organise own travel to and from the office
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
Job Types: Full-time, Apprenticeship
Salary: £15,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- West Bromwich: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
