Account Handler/ Technician (Non-Marine Insurance) London, England
Job description
Client Services Associate
We’re expanding! We are seeking an experienced individual to join our growing Non-Marine Client Services team to focus on all aspects of broker support, including slip production, producing premium worksheets and providing technical support to our Brokers.
About Us
On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance.
We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, go to our website or our LinkedIn page.
Job Purpose
We have a fantastic opportunity for an experienced Account Handler/ Technician to work in our growing Client Services team based in our London office on a permanent basis. This is an exciting opportunity to be part of and shape Oneglobal’s growing international network of offices. The successful candidate will have relevant experience in a similar role and will be proficient in producing slips for the Energy business. This position is situated in our Non-Marine Client Services team so the role will be varied with exposure in all areas of Client Services globally, with particular focus on Energy.
Key Accountabilities
- Supports broking teams, providing global broker support, preparing renewal statistic/documentation ready for market placement
- Accurately produce premium worksheets
- Trusted technical support providing timely creation and preparation of global market and client documentation (slip production, wording, clauses knowledge)
- Support drafting (in a timely manner) of client evidence of coverage to include slips, endorsements, Debit/Credit Notes and all related documentation
- Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines
- Uses Oneglobal’s Broking Systems to produce documents and accounting entries and ensure their accuracy; Submits Slips and LPAN’s to Bureau (XIS) for signing.
- Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction
- Develops business relationships with global markets, clients and colleagues to provide optimal service to clients
- Ensure client service delivery is continuously reviewed, monitored to achieve optimal client satisfaction
Skills & Knowledge
- Relevant experience in a similar role. Previous experience producing slips for the Energy business is essential
- Previous experience working as a Processing Technician is desirable
- Intermediate knowledge of the (re)insurance market in order to address client and technical issues
- Excellent communication and interpersonal skills
- Accurate and good attention to detail
- Demonstrate a good understanding of global market dynamics and how this impacts on existing and potential clients
- Already working towards or willing to work towards insurance qualifications
- Work within agreed procedures and processes
- Well organised and able to prioritise and multi-task
- Team player and willing to work flexibly and assist colleagues as required
Our goal
Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.
Next steps
Please select 'Apply Now' to share your current CV and be one step closer to a fantastic new career path opportunity.
Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process.
Due to the high volume of applications, we will only contact candidates that are invited to the next stage of the application process.
