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Role Responsibilities

• Grow existing portfolio by identifying new, and/or existing opportunities and participate in cross selling across Miller
• Develop and maintain a portfolio of prospects including research, initiation of contact and new business presentations in order to obtain new business
• Provide technical, industry and subject matter expertise to provide support, service and advice to clients
• Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
• Assist in setting budgets for portfolio of accounts and fulfilling agreed budgets
• Ensure all relevant information is gathered in the preparation of annual renewals and endorsements on key accounts
• Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
• Work closely and maintain relationships with key market and client contacts
• Liaise with others to ensure compliant processing of contracts as per FCA and contract certainty requirements
• Check policies, market presentations and client documentation
• Broke, or liaise with placing brokers to achieve agreement of markets where required and maintain diary/pending system to monitor progress
• Creation of presentations for both new and existing clients
• Maintain accurate and concise placing files, using corporate document management system
• Perform quality control checks on all documentation
• Overall responsibility for compliance procedures for total individual client base
• Manage the performance of direct reports ensuring staff have clear objectives, regular PDRs and receive feedback on performance
• Responsible for leading, managing, motivating and developing the skills, competencies and knowledge of direct reports
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and
• procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
Promote Miller brand and values to enhance Miller’s reputation in the market

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The Candidate

• Delivers high quality, often complex, work. Maintains standards even when under pressure and requirements change and while managing competing, complex demands.
• Ensures suitable systems and processes are in place within own team / function, anticipating future needs.
• Implements methods to ensure high quality of own work, and possibly others’, to ensure standards are met in the team. Challenges when standards are not met.
• Actively seeks and gives feedback to improve own and others’ work.
• Encourages learning from mistakes within the team / function.
• Identifies ways to innovate and improve efficiency within the function, reviewing options and leading implementation.
• Plans and prioritises, often complex, work, managing unexpected events and interruptions to deliver to agreed deadlines.
• May supervise the work of others, delegating, setting priorities and contributing expertise where needed.
• Plans for the short to medium term (1-2 years) for the team and contributes to plans for the function / division.
• Develops and secures commitment to plans, resetting direction as needed.
• Secures and allocates required resources.
• Monitors progress against plans and adapts to changing priorities.
• Drives and supports process improvements for the team or function.
• May manage larger projects, giving expert practical input.
• Resolves most complex problems impacting the team. May delegate some less complex and routine problems to others.
• Uses own judgement and experience to make rational and logical decisions when considerations are complex and uncertain.
• Anticipates some complex, less common problems impacting their area / team and takes preventative measures.
• Analyses more complex information and the analysis of others, identifying key issues and seeking additional internal and external information to inform decisions.
• Evaluates recommendations and identifies any alternatives.
• Considers wider impact of decisions for the function / division.
• Provides expert input to complex decision making in the function / division.
• Identifies key messages, often from complex information. Considers wider context of function / division.
• Communicates complex information and issues in a way that is engaging, compelling and tailored to the needs of different audiences.
• Develops and implements effective communication plans for own area of responsibility / team.
• Identifies key influencers internally and externally, building strong relationships for the benefit of the team.
• Tackles challenges and gains consensus with stakeholders in complex situations.
• Handles difficult questions and challenging conversations relating to the work of the team.
• Acts as a trusted advisor. Applies specialist knowledge to assess and meet the clients’ current and future needs and proactively responds to these.
• Fluently describes to clients our products and services, spotting opportunities and facilitating cross-selling.
• Establishes close relationships with key market influencers and clients of strategic importance for the team.
• Manages some large, complex accounts, which generate significant revenue. Works largely independently.
• Develops account plans and manages resources for short, medium and long term.
Has a broad understanding of Miller’s products and services, the clients’ core business, and relevant markets, with specialist expertise in one or more areas of business.

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Qualifications

• ACII qualification desirable

Knowledge

• Significant knowledge of the Lloyd's, London and International insurance markets
• Significant knowledge of Oil and Gas insurance

Experience

• Significant experience in handling complex oil and gas insurance risks
• Significant experience in account handling, including slip production
• Excellent verbal and written communication skills