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account executive London, England

Gordon Yates

Full Time London, England 28080 - 12.04 GBP HOURLY Today

Job description

We are currently recruiting for a Client Services Executive to work for our client based in London. This is currently a temporary position to start in August until mid October. The role is paying a competitive £13.50 p/h.

WHO WILL YOU BE WORKING FOR?

Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.

WHAT WILL YOU BE DOING?

Manage client administration and service support within prescribed timelines, this will include but not be limited to:
- Processing records on all systems
- Responding to student and client enquiries, processing orders, processing transfers, organising mock examinations, invoicing, reporting to clients, students and internal stakeholders, tracking monthly revenue and reporting same to internal stakeholders
- Pro actively support clients/students eg. Assistance when re-sitting exams, congratulate successful exam passes particularly when multiple attempts, tutor 1:1, obtaining performance reports from examining body, assisting with log-on queries in respect of online support systems
- Pro actively provide client feedback/notify Business Development Managers and Account Managers of all positive feedback and issues/areas of client concern
- Work closely and actively with Service Delivery Manager, to ensure SLAs are met and provide the provision of consistent excellent service.
- Maintain strong client relationships through regular close account management which will include telephone and email communication
Meet own, team and department Service Levels and Key Performance Indicators
Providing regular support/absence back up to colleagues as directed by the Team Manager
Attend functions, including opening evenings, open days, client visits, student and corporate client events
Assist in MI reports – Intermediate to Advanced Excel levels desirable
Effectively undertake any other duties as required by the Management Team

ABOUT YOU

Excellent organisational skills and interpersonal skills with the ability to communicate at all levels
Good IT Skills (Excel, Microsoft Outlook, Word)
Able to work under pressure, sometimes to short deadlines
Must have strong attention to detail
Excellent communication skills, both verbal and written
Must be comfortable working within defined Key Performance Indicators and Service Levels
Passionate about client service with a positive approach to dealing with people
Proactive, highly motivated, and adaptable to change, as the company and industry in which they are based is very fast paced and competitive